Trusted Water & Fire Damage Restoration Across Chicago's North Shore

Nasutsa Mabwa

Chief Executive Officer

Nasutsa Mabwa is Chief Executive Officer of ServiceMaster Restoration By Simons and leads the company's strategic growth, operations, and customer experience across its Chicagoland restoration businesses.

Under her leadership, ServiceMaster Restoration By Simons has expanded its presence throughout Chicago, the North Shore, and surrounding suburbs while remaining focused on the principles that have guided the locally owned company for more than 40 years: professional restoration work, responsive service, and treating customers and their properties with care.

Nasutsa has deep ties to the North Shore business community. She is a past President of the Evanston Chamber of Commerce, serves on the Board of Directors of the Civic Federation, and is a member of the Women Presidents Organization. In 2025, the Women Presidents Organization recognized her as an Entrepreneurial Woman of Impact.

She is also co-author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, written to help homeowners better understand property risks and prepare for water, fire, and other unexpected damage.

As CEO, Nasutsa continues to guide the company's growth while ensuring that ServiceMaster Restoration By Simons remains accountable to the homeowners, businesses, property managers, and communities it serves.

Sam Simon is Chief Operating Officer of ServiceMaster Restoration By Simons and a restoration professional with more than 40 years of experience responding to water, fire, smoke, and other property damage.

Sam holds three advanced master designations from the Institute of Inspection, Cleaning and Restoration Certification: IICRC Master Water Restorer, Master Fire & Smoke Restorer, and Master Textile Restorer. He holds IICRC certification #137718, and ServiceMaster Restoration By Simons is an IICRC Certified Firm (#163465).

Throughout his career, Sam has managed restoration projects ranging from residential water and fire losses throughout Chicagoland to large-scale disaster recovery efforts following major hurricanes and other catastrophic events. His experience includes national mobilizations following Hurricanes Katrina, Sandy, Harvey, Ike, and Matthew, as well as major Midwest freezes and other widespread disasters.

Today, Sam provides technical and operational oversight for ServiceMaster Restoration By Simons, helping ensure that restoration decisions are based on proper evaluation, established industry standards, and decades of field experience.

Sam is also co-author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, which draws on that experience to help homeowners understand their properties, reduce preventable risks, and make informed decisions when disaster strikes.

For Sam, professional restoration is about more than removing damaged materials. It is about understanding what can be saved, what must be replaced, and how to restore a property correctly.

Neda Howell is the Business Manager for ServiceMaster Restoration By Simons - North Shore, helping coordinate the people, information, and administrative systems that keep restoration projects moving from the initial call through completion.

Restoration projects can involve homeowners, business owners, technicians, project managers, insurance professionals, subcontractors, and numerous documents and decisions along the way. Neda works behind the scenes to help keep those moving parts organized and communication flowing between the office, field teams, leadership, and customers.

Her responsibilities include supporting daily business operations, project coordination, documentation, customer communication, and the administrative processes necessary to keep residential and commercial restoration projects on track.

Neda also contributes to the company's customer education and outreach efforts, helping develop newsletters, articles, and other resources that provide homeowners and businesses with useful information about water damage, fire and smoke damage, property restoration, and loss prevention.

Known within the company for her organization and attention to detail, Neda plays an important role in making sure the work happening in the field is supported by an equally organized operation behind it.

Shawn Ullenbrauck is the Disaster Restoration Manager for ServiceMaster Restoration By Simons, overseeing residential and commercial restoration projects throughout the North Shore and northwest suburbs.

When a property suffers significant water, fire, smoke, or storm damage, successful restoration requires more than technicians and equipment. Crews must coordinate, priorities must be set, conditions must be monitored, and each phase of the project must keep moving. Shawn helps bring those pieces together.

From the initial emergency response through mitigation and restoration, Shawn coordinates field crews, equipment, schedules, and project requirements while maintaining communication with homeowners, property managers, business owners, and other parties involved in the loss.

His hands-on disaster restoration experience is especially valuable on complex projects where conditions can change as crews open damaged areas, discover additional moisture or smoke damage, or coordinate multiple restoration services at the same property.

Shawn works closely with the company's mitigation, fire and contents, claims, and reconstruction teams to help move projects efficiently from emergency response toward recovery.

Known for remaining focused in demanding situations, Shawn brings practical field experience, organization, and clear communication to restoration projects when property owners need all three.

Mark Oh is the Fire Cleaning & Contents Department Manager for ServiceMaster Restoration By Simons, leading the team that cleans, restores, documents, and manages belongings affected by fire, smoke, water, and other property damage throughout the North Shore and northwest suburbs.

When a home or business is damaged, the structure is only part of the loss. Furniture, artwork, rugs, clothing, electronics, documents, photographs, and personal belongings may also require professional attention. Mark and his team evaluate affected contents to determine what can be cleaned and restored rather than automatically assuming damaged items must be discarded.

Mark oversees the contents restoration process, including pack-outs, inventory and documentation, contents cleaning, textile and upholstery cleaning, coordination of specialized electronics restoration, secure storage, and returning restored belongings when the property is ready.

His experience with fire and smoke losses is particularly important because soot and smoke residues can affect materials differently. Wood, metal, textiles, electronics, artwork, and other contents may require different cleaning techniques, and certain fire residues can continue to damage surfaces if not properly addressed.

For larger losses, Mark coordinates with the company's mitigation, restoration, and reconstruction teams so that contents can be safely removed when necessary while work proceeds on the structure.

Mark understands that the items inside a home aren't simply an inventory. Many have financial, practical, or sentimental value that a replacement list can't capture. His goal is to identify what can reasonably be saved and make sure those belongings are documented, handled, cleaned, stored, and returned with care.

Yender Puentes is a Lead Mitigation Technician for ServiceMaster Restoration By Simons, helping lead on-site mitigation for water, fire, smoke, and mold damage throughout the North Shore and northwest suburbs.

Yender is often one of the first members of our restoration team working inside a damaged property. After a water loss, that can mean identifying affected areas, extracting standing water, taking moisture readings, setting up professional drying equipment, and helping create the conditions needed for structural materials to dry.

As a lead technician, Yender helps coordinate day-to-day work at the job site. His responsibilities can include water extraction, moisture monitoring, structural drying, containment, equipment placement, selective material removal, and protecting unaffected areas of the property while mitigation is underway.

His field experience includes losses ranging from burst pipes and appliance failures to flooded basements, mold issues, and fire-related property damage. Because conditions can change as restoration progresses, Yender works closely with project management to communicate what the field team finds and adjust the work as needed.

Technical restoration also requires attention to the details homeowners may never see. Moisture can remain underneath flooring, behind baseboards, inside wall cavities, and within other building materials after the visible water is gone. Proper monitoring helps determine whether those materials are actually progressing toward dry conditions.

Known for his reliability, attention to detail, and hands-on approach, Yender plays an important role in turning the restoration plan into the day-to-day work inside the property.

Pete Perez is the Mitigation Manager for ServiceMaster Restoration By Simons, overseeing emergency mitigation operations for water, fire, smoke, and mold damage throughout the North Shore and northwest suburbs.

Mitigation is the restoration stage where controlling the damage comes first. After a significant water loss, that can mean extracting standing water, identifying affected materials, establishing an appropriate drying environment, deploying equipment, monitoring moisture conditions, and determining when additional access or material removal is necessary.

Pete oversees the crews, equipment, and field procedures involved in that work. Drawing on extensive hands-on experience with water extraction, structural drying, moisture monitoring, containment, and job-site management, he helps ensure that mitigation plans are carried out effectively and adjusted when conditions inside the property change.

Water damage can behave differently from one building to another. Construction materials, the source and amount of water, length of exposure, temperature, humidity, and the way moisture has traveled through the structure can all influence the drying strategy.

Pete works closely with lead technicians and project management to review those conditions, coordinate field resources, and keep mitigation work progressing from the initial response through completion.

He also helps ensure that moisture readings, equipment use, affected areas, and work performed are properly documented throughout the project.

Peter Ranke is the Claims Coordinator for ServiceMaster Restoration By Simons, helping customers and insurance professionals navigate the documentation and communication that often accompany an insured property loss throughout the North Shore and northwest suburbs.

A restoration project can generate a substantial amount of information. Photographs, moisture readings, affected materials, work performed, estimates, invoices, and other project documentation may all become part of the record associated with a loss.

Peter helps organize that information and serves as an important communication link between the customer, our restoration team, and the insurance professionals involved in the project.

Working closely with project managers and field teams, Peter helps ensure that restoration documentation accurately reflects the conditions observed at the property and the work performed. When an insurance adjuster or carrier requests restoration-related information, he helps coordinate the appropriate documentation and responses from our team.

He also helps customers understand the restoration paperwork and what information ServiceMaster Restoration By Simons can provide during the process.

While insurance carriers determine coverage, policy interpretation, and claim payments, Peter's role is to ensure the restoration side of the project is organized, documented, and clearly communicated.

By connecting the work at the property with the documentation behind it, Peter helps clarify a part of the restoration process that can otherwise feel complicated to property owners.

Saab Shamoon is the Operations Manager for ServiceMaster Restoration By Simons, helping coordinate the field operations, personnel, equipment, and resources required to serve restoration customers throughout the North Shore and northwest suburbs.

Restoration companies rarely have the luxury of knowing what tomorrow will bring. A routine schedule can change quickly when a major water loss occurs, a fire requires immediate response, or several properties need emergency service at the same time.

Saab helps manage those moving pieces.

He coordinates field teams and project resources, monitors scheduling and job progress, and works across the company's mitigation, fire and contents, cleaning, and reconstruction operations to ensure the right people and equipment are available where needed.

With hands-on experience in water damage mitigation, fire and smoke damage restoration, mold remediation, and large-loss response, Saab understands both the technical work taking place in the field and the operational planning required to support it.

He also supports job-site coordination and quality control, working with project managers and field personnel to identify issues, communicate priorities, and keep restoration projects moving through their different phases.

For homeowners and businesses, much of this coordination happens behind the scenes. But when multiple crews, equipment, specialized services, schedules, and project requirements need to come together, strong operations management becomes an important part of a successful restoration.

Saab helps make that happen.

Jacqueline Enriquez is the Clean Supervisor for ServiceMaster Restoration By Simons, leading restoration and specialty cleaning crews serving homes and businesses throughout the North Shore and northwest suburbs.

Cleaning after property damage differs greatly from routine cleaning. Fire residues can settle across walls, ceilings, fixtures, cabinetry, and other surfaces. Construction and mitigation work can leave fine dust and debris throughout a work area. Other properties may require detailed cleaning following an estate transition, hoarding situation, or extensive renovation.

Jacqueline helps oversee the people and processes responsible for that work.

Her experience includes fire and smoke residue cleaning, post-mitigation cleaning, detailed specialty cleaning, post-construction cleanup, estate cleanup, and hoarder cleanup. She coordinates cleaning crews, sets work priorities, monitors progress, and helps ensure affected areas receive the detailed attention each project requires.

On restoration losses, Jacqueline works closely with the mitigation, fire and contents, and operations teams. Once damaged materials have been addressed, drying or other mitigation work has progressed, and restoration moves into its next phase, her crews help prepare affected areas for continued restoration or return to use.

Specialty cleaning also requires sensitivity and technical skill. Estate and hoarder cleanups may involve personal belongings and circumstances that require patience, organization, discretion, and respect for the people involved.

Known for her organization, consistency, and attention to detail, Jacqueline helps ensure that the final stages of cleanup receive the same level of care as the emergency work that came before them.

Emanuel Villareal is an Estimator for ServiceMaster Restoration By Simons, developing detailed scopes and estimates for residential and commercial restoration projects throughout the North Shore and northwest suburbs.

After property damage, one of the most important steps is translating what happened at the property into a clear description of the work required to restore it.

Emanuel helps do exactly that.

He evaluates affected areas, reviews project conditions and documentation, identifies restoration and repair needs, and develops estimates reflecting the anticipated scope of work. Depending on the project, that may involve water damage, fire and smoke damage, mold remediation, contents-related work, demolition, cleaning, or reconstruction.

Restoration estimating requires more than measuring rooms and assigning prices. Materials, construction methods, accessibility, the extent of damage, work already completed during emergency mitigation, and repairs required afterward can all influence the scope.

Emanuel works closely with project managers, mitigation teams, operations, claims coordination, property owners, and insurance professionals to help ensure that the written scope accurately reflects the restoration work identified at the property.

When additional damage is discovered as work progresses, he can also help document changes and update the restoration scope when appropriate.

His attention to detail helps connect what our restoration professionals find at the property with the written plan for putting it back together.

Adriana Rios serves in Customer Intake for ServiceMaster Restoration By Simons, helping homeowners and businesses throughout the North Shore and northwest suburbs take the first steps after water, fire, sewage, mold, or other property damage.

When someone calls a restoration company, they usually aren't calling on a normal day. Water may be entering the house, a basement may have flooded, or a family may be trying to determine what to do after a fire.

Adriana's job is to turn that first conversation into useful information our restoration team can act on.

She gathers essential details about the property and the loss, including what happened, when it occurred, where the damage is located, whether the source has been stopped, and how the property is currently being affected. She also helps establish whether the project involves insurance or self-pay and collects claim information when applicable.

That information helps our team understand the situation before arriving and determine which restoration personnel and resources may be needed.

Adriana also helps customers understand what happens next. Restoration terminology and procedures can be unfamiliar, particularly when someone is dealing with property damage for the first time. A clear first conversation can make the process considerably easier to navigate.

With a calm, organized, and attentive approach, Adriana provides an important connection between a customer asking for help and the restoration team preparing to respond.