It is time to celebrate positive thinking. While we usually share how to work with the potential disasters that can occur in your life, today we want to share how we can make a restoration experience more positive for you.
You can expect ServiceMaster 5 Points Athens to provide the best customer service you can find. We understand that while we do this 27/7 365 days a year, you have hopefully NEVER done this before. The situation is stressful and sometimes scary so you need to know what to expect from everyone helping you through a water damage or fire & smoke damage restoration. Our technicians walk you through the process on day one so you know what they found in their evaluation. They explain what was damaged by the water or fire & smoke and what needs to be done. The office staff and technicians set every appointment and confirm arrival times when the technicians are on the way to your home or business. We encourage you to ask any questions you have while the technician is there or call the office right away. It is our goal to make the disaster restoration process as easy as possible for you, and in our experience, knowing what is happening and what to expect is the best way to accomplish this. Once the work is completed, our office staff follows up with you to get feedback about the service provided and make sure everything is ready for repairs. If you have any questions or need any additional assistance with your water damage mitigation or fire & smoke damage restoration, ServiceMaster 5 Points Athens will be more than happy to provide answers or return to your home or business to help you with the disaster restoration process.
We are on program with most insurance companies as a preferred service provider. The office staff keeps your adjuster informed daily of progress during the disaster restoration process to be sure the work performed will be approved. They upload all documentation required to process your water mitigation or fire & smoke damage restoration services for this insurance claim. This means you do not have to collect all the photos, drying reports and forms required by the insurance company for your claim because ServiceMaster 5 Points Athens takes care of that for you! By being a preferred service provider, we follow the carrier protocols and adjuster recommendations, which are usually based on the insured’s specific coverage, to ensure that our water damage mitigation or fire & smoke restoration services are covered under your claim.
If you don’t have insurance, ServiceMaster 5 Points Athens can still help you with your water damage or fire & smoke damage. Since our technicians are working with you directly, they review with you what needs to be done and how much it will cost to perform the recommended disaster restoration services ahead of time so you can approve services before they begin. Once the scope of work and estimate are approved, we not only perform the services outlined by our water damage or fire & smoke damage crew chief, we also document the damage and the restoration process in case a claim is filed later or subrogation is needed to recover losses from the disaster. As the disaster restoration work is progressing, any changes we feel are required to complete work are discussed with you beforehand to get your approval for those changes in process and cost and to keep you informed of what is happening in your home or office.
Why use ServiceMaster 5 Points Athens? Simply put, we are the best water damage restoration and fire & smoke restoration service around. Our customers are telling you about our highly rated customer service on our Testimonials page (https://www.servicemasterrestore.com/servicemaster-of-athens/why-us/testimonials/). They value the attention to detail and the fact that we inform them of the process every step of the way making them feel safe using our water damage mitigation or fire & smoke restoration services. ServiceMaster of Gwinnett started in 1991, and ServiceMaster 5 Points Athens followed in 2013. Both companies are run by the founders and family, so we are bringing over 30 years of experience to every job we do!
