Restoration Services in Maple Grove, MN

Carrie Pyle is one of the owners of ServiceMaster Professional Services.

Carrie spent the first 15 years of her career focused on risk management, accounting, and recruiting, which led her to overseeing the operations of four recruiting offices in central Minnesota. In 2004, ServiceMaster became one of Carrie’s clients. After spending seven years learning the restoration industry and seeing the passion that the ServiceMaster owners had for their business, Carrie left her recruiting business in 2011 and became an employee—and subsequent owner—of ServiceMaster Professional Services.

Carrie has traveled to over 20 states to oversee the administration, billing, and operational success of ServiceMaster and is the Director of the SRM Large Loss Department. She also manages the Human Resources and Risk Management sides of the business and has an extraordinary passion for the staff and clients of ServiceMaster.

When Carrie isn’t managing hurricanes, fires, floods, or personnel challenges, she enjoys spending quiet time at home with her family, especially her grandsons, and traveling to places that are off the grid and free of cell service.

Shawn Warren is one of the driving forces behind ServiceMaster ReStore’s critical Midwest operations as the Regional Operations Manager. With over 24 years of extensive leadership spanning Project Management, Safety Management, and Operations Management, Shawn is renowned for transforming challenges into opportunities for growth and efficiency.

His expertise is reinforced by multiple advanced certifications, including Lean Thinking Strategies and Safety Management, alongside IICRC certifications in Water, Fire & Smoke, Odor, and Trauma Remediation/Mitigation. A testament to his distinguished service, Shawn was awarded a Certificate of Appreciation for exemplary services rendered to the White House and the White House Communications Agency.

Shawn’s strategic vision extends to leading the successful integration of Michigan and Minnesota operations, a move that significantly bolstered regional capabilities. He has assisted in spearheading the implementation of cutting-edge tools to enhance efficiency and ensure meticulous attention to optimize project experiences, restoring peace of mind. Shawn is committed to cultivating talent to advance his region’s ability to best serve his communities.

His impressive portfolio includes assisting in over 12 catastrophic events nationwide, ranging from swift responses to California wildfires, major hurricanes, tornadoes, floods, and freeze events, adeptly serving both residential and commercial communities. Shawn personally continues to oversee specialized projects, ensuring high-stakes situations are handled with precision.

When Shawn steps away from the challenging world of disaster restoration, he dedicates his time wholeheartedly to his family. Shawn feels truly blessed by his incredibly supportive wife, two adult sons, three teenage daughters, and two beloved dogs. They cherish time spent at the lake, enjoying the pool, and exploring nature trails with their side-by-sides—a reflection of his enduring drive for adventure and mastery, both at work and at home.

Jessica Brattin is an experienced administrative professional with over 15 years of expertise supporting teams, improving processes, and maintaining high standards of organization and accuracy. She is highly proficient in Microsoft Office programs and brings consistency, reliability, and thoughtful leadership to her work.

Outside of work, Jessica values time with her family and enjoys camping and the outdoors. She takes pride in building strong relationships and creating environments where people feel supported and empowered to do their best work.

Wayne Semerad is a crucial member of our team, serving as the National Account Manager. Bringing 5 years of hands-on experience in the field, he has a proven track record in establishing strong, lasting relationships.

Wayne specializes in regional and national commercial account relationship building, with deep industry-specific expertise in educational, multi-family, senior living, and industrial sectors.

Trent Herman brings 7 years of dedicated experience to his role as Regional Sales & Marketing Manager. He is focused on expanding market presence and driving growth across local, regional, and national commercial accounts.

Trent specializes in mastering relationship building to identify opportunities not only for large loss recovery but also for leveraging the full suite of additional services offered through SRS. His vertical market expertise includes hospitality, property management, K–12 education, and higher education.

With over 23 years of experience in the insurance-related industry and 17 years dedicated to restoration, Marisa Sagil is a recognized leader in large loss and commercial disaster recovery. As a National Account Manager for a national and international restoration company, she specializes in coordinating disaster response and cleanup efforts following catastrophic events such as hurricanes, wildfires, pandemics, and civil unrest.

Marisa’s insurance and risk-related career began as a General Manager for an Additional Living Expense/Loss of Use company, where she managed national accounts and oversaw organizational operations. Her transition into restoration was driven by a passion for strategic leadership and a commitment to excellence. She continues to lead through executive leadership roles, including previous positions as SVP and EVP of Sales. Today, she is known for her entrepreneurial mindset, ethical approach, and results-driven execution.

She works with a wide range of technologies including Xactimate, Xactanalysis, T&M Pro, Docusketch, Moisture Mapper, MICA, Matterport, and proprietary software developed by Next Gear. Her ability to adapt to the evolving tech landscape—despite the industry’s slow adoption—has positioned her as a forward-thinking innovator, helping bridge gaps in real-time data and logistical responsiveness.

Marisa has witnessed significant shifts in the restoration industry, from routine claims to high-severity events requiring search and rescue, biohazard cleanup, and full-scale reconstruction. These changes have shaped her strategic approach, emphasizing flexibility, collaboration, and deep industry knowledge. Her work consistently brings a human and empathetic approach to restoration projects.

Her client base includes insurance carriers, adjusters, brokers, agents, risk managers, end users, and facilities teams, with a strong focus on large loss and commercial disaster recovery. Marisa works with large Fortune 500 companies to create risk plans and disaster planning that keep organizations whole and financially responsible. She operates within the standards set by the IICRC and the RIA, ensuring compliance and quality in every project. She is WRT and ASD certified.

Driven by a desire to be a champion for both her team and her clients, Marisa continues to lead with integrity, vision, and a relentless pursuit of excellence in a 24/7/365 industry.

Key Achievements

• Led Cross-Functional Initiatives: Spearheaded a multi-departmental collaboration that streamlined operations and reduced project turnaround time by 25%.
• Strategic Impact: Played a pivotal role in shaping and executing a strategic roadmap that resulted in a 15% increase in customer engagement.
• Innovation & Efficiency: Introduced process improvements that enhanced team productivity and saved over 100 hours annually.
• Recognition: Received top honors with Sales Society for outstanding leadership and contribution to organizational goals. She is a past President and Board Member of the Claims Conference of Northern California and currently serves as Education Chair, spearheading curriculum and scholarship programs. She is also a member of CAA (California Apartment Association) and RIMS Golden Gate. She ranks in the top 5 in sales within a multi-billion-dollar organization.
• Mentorship & Development: Successfully mentored junior team members and continues to support students through CCNC and RIMS organizations.

On a personal note, Marisa is married and has three children—one daughter (angel in heaven) and two sons. She lives in Napa Valley, where her family produces wine. She is a sports enthusiast and a devoted dog mom.

I have nine years of experience as a restoration professional. I have been sent to classes to become certified in the IICRC standards. My certifications through the IICRC include WRT, ASD, AMRT, FSRT, TCST, OCT, and HST. I am a professional in all types of mitigation and remediation services.

Customer relations and service are the most important focus for every project I complete. I strive for homeowners and building owners to feel they can trust me with their homes and properties. My goal is for people to feel comfortable and confident once the work is completed.

Currently, I oversee water, mold, and trauma operations at ServiceMaster. In my free time, I enjoy getting outdoors and exploring nature. I also enjoy binge-watching an entire series on a streaming service.

Boris Erlikh has been with ServiceMaster since 2009 and brings more than 15 years of experience in large-scale commercial disaster recovery and restoration. Over the course of his career, Boris has supported mitigation and recovery efforts across more than 200 million square feet of commercial property nationwide, working closely with leading global property and asset management firms including CBRE, JLL, and Cushman & Wakefield.

Boris specializes in managing complex, high-stakes loss events involving water, fire, and catastrophic damage, with a focus on rapid response, operational precision, and minimizing business interruption. He is known for his hands-on approach, accountability, and commitment to availability—ensuring clients have immediate access to decision-makers and that experienced crews are mobilized quickly to stabilize assets and protect value.

A core professional priority for Boris is helping clients mitigate risk, reduce liability, and maintain continuity during disruptive loss events. Throughout his tenure, he has supported teams through some of the most challenging catastrophes in recent U.S. history, consistently delivering high-quality workmanship and dependable outcomes under pressure.

Outside of work, Boris enjoys baking artisan bread, exercising, and spending time with his friends and family.

Andy joined ServiceMaster in February 2016. In his current role as National Account Manager, he focuses on his partnerships with public entities including but not limited to: cities, counties, specialty districts and schools throughout California. He most notably created the specialized encampment abatement and removal program for ServiceMaster Restoration Services.

Andy has been an integral part of managing highly complex projects such as: biohazard cleanup, encampment abatement services, water and fire mitigation, content restoration, pack out & storage, and building stabilization. He has developed preventative and exposure COVID-19 disinfection plans in which he coordinated daily, weekly and monthly cleanings for cities, counties, multiple State of California departments, sewer districts, facilities, specialty districts and large commercial customers.

Areas of Expertise: Public Entity, Commercial Large Loss Consulting, Encampment Abatement Services

Industries Served: Public Entities, Cities, Counties, State of California, Specialty Districts, Airports, Ports, Sewer Districts, Water Districts, Public works Departments, Detention Centers, Courthouses, Schools/Universities, Healthcare, Large Commercial, Property Management Companies, Pooling Agencies, Excess Insurance Carriers, Commercial & Personal Line Insurance Carriers, Agents, and Brokers

Recent Catastrophic Events: 2017: Northern California Flood, Napa CA Earthquake, Adobe & Atlas Wildfires; 2018: Carr, Camp, Mendocino & Nelson Wildfires; 2019: Kincade & Glass Wildfires; 2020: COVID-19, Riot Board-Ups, LNU/CZU/SCU Lightning Complex Wildfires; 2021:Northern California Atmospheric River; 2023: City of San Francisco Filmore Street Pressurized Water Main Burst; 2025: Palisades and Eaton Wildfires

Education: University of California, Santa Barbara; Bachelor of Arts, Communications

Awards: 2019- Maintenance Superintendents Association (MSA) Vendor of the Year