Insurance coverage
"Hector H is very pleasant and did a great job assessing the water damage and getting things under control. We felt reassured by his professionalism and expertise. He worked quietly and diligently as he inspected the water damage using meters, probes and other instruments to measure the degree of moisture and humidity. Hector kept us informed answering any questions as he continued explaining and showing us his
findings and recommendations for correction. We were impressed how quickly Hector H took control of the situation by working quickly and efficiently removing old water soaked padding and debris and setting up equipment to dehumidify and air dry affected areas. His work is organized and he displays
professional competence; we felt very confident as he labeled and documented areas of concern then hooked up the equipment and encouraged our questions and/or comments. He has a great attitude and work ethic and reviewed the brochure with us about next steps in this process. We feel lucky that Hector H was the guy that came to handled our crisis. He quickly got the situation under control, assessed, it, show us the problems identified by the meters , probes data ect... set goals with us and explained the interventions and using equipment to dry out our home. He put emphasis on safety and precautions as being paramount in safe and effective correction; as we reviewed the brochure noting numbers to call him or the company in case of emergency or immediate concern. Hector was just as pleasant and reassuring when he was leaving as he was when he walked in our door. I hope if we ever have a water crisis again we can have Hector H service us. He is and was the ultimate SERVICEMASTER! Please be sure to share this review with him so he knows how much we appreciate him and his expertise.
Sincerely,
Yvonne and Joe Prince
Javanize@aol.com
510-245-2913"
Hector H. Hercules, CA
"Subfloor Water Damage"
"When Hector H. arrived to our house he was very respectful. He took his time to inspected and assess the water damage of the subfloor. Brought all the equipment needed for the job and once the work was done he cleaned the area. We felt satisfied with the work."
Juan & Josefina Jimenez Suisun City, CA
Excellent Job!
"I'd like to provide some feedback. We had two individuals come to work at our location for a few days. Their names we Cesar and Paul. Cesar and Paul were very courteous and did an excellent job of explaining what they were doing and they stayed until the job was done, paying close attention to the details. It has been a pleasure working with them, and especially since my mother only recently moved to this retirement community and we are completely unfamiliar with things here in Walnut Creek."
Amy Walnut Creek,
Exemptional Job!
"Your company has done an exemptional job inside ur facilities over the past year. On behalf of the Custody Service Bureau, thank you very much for your responsiveness and assistance in our COVID response. We will keep your company on our vendor response list in case we need to reinstate services in the future."
Jose from Contra Costa County Office of the Sheriff
Excellent Service!
"
I wanted to thank everyone at Service Masters for their excellent service at my home so far. It's really difficult dealing with damage to your home and Nicole has been a big help keeping me calm and I am confident that she is helping me get my house taken care of while providing me with elite customer service. I also want to thank Caesar who has been very professional and courteous while he has been taking care of my house and making sure everything gets dried out. I also want to thank Danny for helping pack my belongings and cleared the way for the work to move forward. I have been very fortunate to have some of your best helping me to get my place taken care of. Thank you for having the right people in place to help me get my place back in order.
"
Anthony B. Pacheco, CA
Thank You!
"Thank you both so much for all of your kindness, support, great teamwork, and a job well done. This would have been unbearable without your help.
"
Mary Ann
Outstanding
"Both crews that have been out, have been very outstanding and professional. I appreciate their communication and the way they are caring for me and my home. Great job Jose G, TK, and Daniel Arana."
Catherine B.
ServiceMaster has been amazing!
"
ServiceMaster has been amazing through this process. They are on top of things helping me determine coverage and reaching out to adjusters on my behalf. Customer service has been amazing and I appreciate their help. From the initial inspection until now I have been satisfied.
"
Emily
Sincere Appreciation
"
Dear Sirs,
I'm writing to express my sincere appreciation for the outstanding services received from ServiceMaster Restoration Services. It was a pleasure to work with Mark Adams, construction superintendent, throughout the whole process. He thoroughly understood how to carry out his responsibilities which resulted in a positive outcome for my project.
Mark was responsive, courteous, and always professional. He listened to my concerns and was practical and honest when responding to them. I felt confident that the restoration of my home would be completed appropriately. I am thoroughly pleased with all the work done at my home by ServiceMaster Restoration Services.
The fire at my home was one of the most stressful events of my lifetime. Thank you for having professional and excellent staff that really helped me and my family move back into a safe, beautiful home environment.
I will highly recommend ServiceMaster Restoration Services to my friends and family.
"
Sylvia D. Bay Point, CA
Fantastic
"If there I one word to describe your team it would be FANTASTIC. Thank you, Halil, Carlos, and Mike for being attentive and communicative. Thank you for everything you do!
"
Cytokinetics, Inc.
"
The individual who came out and did the inspection at my home (TK) was absolutely superb and was a great representative of your company.
"
James B.
Highly recommend!
"ServiceMaster has been wonderful! They are professional, efficient, and compassionate during a very stressful situation for me. I would highly recommend them."
Pam A.
Amazing!
"
Your crew has been absolutely amazing super professional and just great people in general so thank you so much for your hard work!!
"
Daniele R.
Very Professional
"
“Thanks to the Service Master crew, Very professional. Thanks Nico for all of your help.”
"
David E. Concord, CA
If we could give you a 100 stars!
"We would like to thank everyone at ServiceMaster for their excellent customer and technical service. Nico & Veronica for scheduling, keeping us in the loop and working with State Farm. Thank you to Alejandro for identifying the areas damaged by the water. Michael for your quick response to set up the blowers, dehumidifiers, checking the walls and flooring for water seeping and spreading. The demo crew for doing a Fantastic job of removing all the wet material, covering all the windows, areas we requested, putting up the plastic wall to keep bedrooms clean, and removing all the debris. Also thank you very very much for helping Fred move the china cabinet out to the garage. Excellent job by all! If we could give you 100 stars we would."
Fred & Susan Concord, CA
Hector Hernandez is great!
"I had water and mold damage in my condo from the unit above. Service Master's Hector Hernandez swept in and took control of the situation, installing blowers, dehumidifiers, and air purifiers to quickly dry the space while removing the damaged insulation and flooring. As this was my first time in this situation, Hector was very patient, knowledgeable, and offered great advice to get me through the mitigation stage. I really appreciated his professionalism and caring demeanor to help me through a stressful and unexpected event. While I hope I never need to use his services again, if that unfortunate situation were to happen again, I wouldn't hesitate to call Service Master and request Hector nor would I hesitate to recommend him to anyone else."
Barry W San Francisco, CA
Appreciate the help
"
Appreciate the help, partnership, and professionalism as usual. I will keep you in mind for near future jobs.
"
Joyce
"I was very pleased at the excellent work done by Hector Hernandez of ServiceMaster and his crew. Everything, from the equipment which detected where the water was and how much it covered to the large fans which dried the floors and walls completely, was used efficiently and with respect for my home as much as possible. The crew were on time, doing their work well and quickly and very polite to me. Hector was amazing, so personable and reassuring and continually making sure I was comfortable among the managed chaos."
Barbara Boyd Martinez, CA
Can't Thank You Enough!
"I can’t thank you enough for jumping in and taking care of this customer at the drop of a dime. You and your team have made an impactful difference for us."
Maggie Farmer's Adjuster,
Amazing Service
"Back in January 2022 I returned home from work to find our refrigerator in the kitchen had been leaking water from the ice maker, covering the kitchen floor with a pool of water, which caused damage to the flooring in the kitchen and living room, including baseboards and drywall in areas.
I called my insurance company, who dispatched ServiceMASTER Restore, who arrived the following morning to access the damage and began the process of drying everything quickly.
I was provided frequent updates from Nico Ponce, Project Manager assigned to my case.
ServiceMASTER removed the laminate flooring from the kitchen and half of the living room, removed the bottom kitchen cabinets, baseboards and some drywall. During the process, some mold was discovered behind the drywall below the kitchen sink. The mold was removed, area sanitized and ready to start the replacement of the water damaged areas.
Later when the General Contractor said I needed to schedule a “pack out” of everything from the kitchen and living room, including furniture and kitchen cabinets (All the cabinets were being replaced). I was not sure who to contact, so I reached out again to Nico for a recommendation, and she mentioned they offer “pack-out” and return services and would have Sofia reach out to schedule an estimate.
Nicole arrived to assess our “pack-out” needs, provided me and my insurance company with an estimate and scheduled the service.
A team of four people arrived as scheduled and did an amazing job of packing everything with great care, including labeling each box with the contents and location (which kitchen cabinet the contents of the box were from) which made it so much easier when putting everything back once the new cabinets were installed. Also the furniture such as couches were wrapped from top to bottom to protect and keep clean which in storage.
Amazing Service By Amazing People, thank you,
Chris Funchess"
Chris Funchess Antich, CA
Above & Beyond!
"
Hi Ryan, I received a voicemail from Jan and she specifically called to share her positive experience with your company. She mentions Josh and the 4 ladies he worked with. Might you have time to thank them on my behalf? Jan says he walks on water and that he worked above and beyond and couldn’t believe how hard and strong he is. In today’s world we mostly hear about the negative experience so it’s a breath of fresh air to receive a voicemail from a very pleased insured. This goes a long way and it is definitely one of the many reasons I appreciate working with you. Every call/concern she had I tapped you on the shoulder and you took care of it right away. I am confident her experience with Josh and the 4 ladies is a direct reflection on your hard work too.
On behalf of Jan and I, THANK YOU.
"
Maggie from Farmers
Two Thumbs Up!
"Tom was easy to work with...communicative...two thumbs up."
Lori from Kidder Mathews
Quick Response
"I am 100% please with the quick response, performance and daily communication! As usual, it made an emergency situation as best as possible."
Lori from Kidder Mathews
Professional & Courteous
"Working with Tim Outtrim was a blast. I couldn't ask for a more professional, courteous and knowledgeable individual. Thank you on behalf of my Mom and family."
Jerry Richmond, CA
Above & Beyond!
"Mark was very professional and kind. He was always there for me and went over and above to satisfy."
Jerico Tracy, CA
They were fantastic and Hector was my hero!
"Hector Hernandez was outstanding. I called Service Masters because my sister was coming home from the hospital and her house was filled with trash and dirt. Hector came that same day, surveyed the house and gave me an estimate. He came back the next day with a crew of 5 who worked for 8 hours and made the space significantly cleaner and livable so my sister could come home. They were fantastic and Hector was my hero. Thank you Hector and Service Masters."
