Agents & Adjusters

CONTINUOUS COMMUNICATION

ServiceMaster Restoration by Desert Dry Technicians in the Phoenix area understand the importance of communication with the policyholder, the agent, and the adjuster. Our goal is to make sure there are no unpleasant surprises during the restoration process.

The first priority when a technician arrives on-site is putting the policyholder at ease. Next they review the property and records the damage with digital photos, saving time for the adjuster. The technician then explains ServiceMaster’s role in the recovery process and walks the insured through the remediation process using our patented Master Moments brochure. The technician then calls the adjuster to explain the severity and scope of the damages. The following morning a ServiceMaster representative calls the insurance agent and updates the agent with details of the loss. Upon completing the loss a Completion & Satisfaction form is obtained, and the policyholder is contacted within 48 of the job’s completion for a follow up survey. The insurance agent if then notified of the survey results.

ServiceMaster can assist your customer with their loss. Our company utilizes standard Xactimate pricing for all residential claims. We carry $1M in general liability insurance, $1M in automobile liability insurance, with a $2M umbrella policy.

We are also an IICRC certified firm. Check out our list of services for mitigating water and fire damage, and then see below for the benefits and services that ServiceMaster can provide for you. We can handle your loss from start (emergency services) to finish (reconstruction).

HELPING YOU KEEP YOUR CUSTOMERS SATISFIED

When you refer your customers to our office at (602) 691-6757, they receive quick Disaster Restoration response in their time of need. The claims process takes just a few hours – not days. This quick mitigation response helps to lower the cost of claims and provides customers with fast, professional service.

Anxious customers dealing with water or fire losses feel better knowing the right help is on the way, and that their lives will get back to normal as quickly as possible. ServiceMaster in the Phoenix area guarantees to answer calls 24 hours a day, 7 days a week, 365 days a year. Our phones are answered by a live representative 24 hrs a day.

Call us at (602) 691-6757. We guarantee a one-hour response time.