Privacy policy
THIS PRIVACY POLICY STATEMENT (the “Privacy Policy”) applies to all personally identifiable information (collectively, “Personal Identifiable Information”) and other information that is collected by ServiceMaster Restoration by Cross, a Maryland limited liability company (the “Company” or “We” or “Us”) through its website, www.waterandfireservices.com (“waterandfireservices.com” or the “Website”).
Your access to and use of our Website requires acceptance of the TERMS OF USE displayed on the Website. By using the Website, you consent to our practices, as described herein.
The Company takes online privacy very seriously. If you have any questions concerning this privacy policy, please email us at servicemasterbycross@waterandfireservices.com.
1. COLLECTING AND PROCESSING PERSONALLY IDENTIFIABLE INFORMATION. To support the provision of certain features on this Website, the Company may collect Personal Identifiable Information should you choose to become a client (“Client”).
The Company will also collect other information you volunteer to us through use of our services. We refer to this information as “Personally Identifiable Information.” You may always choose not to provide such Personally Identifiable Information; however, this may limit our ability to provide you with complete use of the Company products or services. We may also collect demographic and other data, which may include Personally Identifiable Information, generally through surveys and forms, which you may or may not choose to participate in.
The Company only processes Personally Identifiable Information for the purposes described herein or in other applicable Privacy Policies and/or privacy notices provided for specific services. Such purposes include:
• Providing our products and services to Clients;
• Audit, research and analysis in order to maintain, protect and improve our products and services;
• Ensuring the technical functioning of our products, services and network; and
• Developing new services.
2. THE COMPANY USE OF INFORMATION. The Company does not sell, share or otherwise provide any Personally Identifiable Information you give to us with any Business Partner (as defined in Section 4) without your consent, which may be obtained through an opt-in or opt-out request, unless required by law, court order or as we state in Section 4. The Company does reserve the right to share your Personally Identifiable Information with its parent, subsidiary or affiliated entities (“affiliated entities” are those companies owned or controlled by the Company). We use the collected Personally Identifiable Information to contact you in connection with your use of the services, posting and other activities on the website, to forward you messages, and to operate and provide the Company’s services. These types of communications may contain commercial messages and special offers. Each communication we send to you, other than reminders and communications sent to you for the sole purpose of addressing a technical or operational issue regarding the Company products or services, give you the opportunity to opt-out of receiving further communications from us. In addition, we use your Personally Identifiable Information to help us provide you with personalized content, advertising, and commercial messages.
3. SECURITY OF INFORMATION. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to Personally Identifiable Information to Company employees, contractors and agents who need to know that information in order to operate, develop or improve our products and services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. Although we make good faith efforts to store the information collected by the Company in a secure operating environment that is not available to the public, we cannot guarantee complete security. We currently process Personally Identifiable Information on our servers in the United States of America and may in the future utilize servers in other countries.
4. SHARING INFORMATION. The Company only shares Personally Identifiable Information with other companies or individuals outside of the Company in the following limited circumstances:
• We have your consent.
• We provide such information to affiliated companies or other trusted businesses or persons for the purpose of processing Personally Identifiable Information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of the Company, its Clients or the public as required or permitted by law.
We may share with third parties certain pieces of aggregated, non-personal information such as the number of Clients who responded to an event promotion, or how many Clients are using the Company service. Such information does not identify you individually. The Company may also correlate or match registered Clients’ information, including Personally Identifiable Information, with information held by our Business Partners to target events and ads or otherwise improve the effectiveness of our service.
In the event of a sale or transfer of the assets of our business (an “Acquisition”), we may transfer or sell information, including Personally Identifiable Information to the acquiring entity. We will include provisions in any selling agreement that the purchaser treat Personally Identifiable Information in the same manner required by this Privacy Policy, inclusive of any amendments to this Privacy Policy. If the Company becomes involved in an Acquisition, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
PLEASE NOTE: The privacy practices of advertisers and other companies who provide services or advertising through the Website are not covered by this privacy policy. Please contact those companies directly for more information about their privacy practices. If you wish to prevent those companies from setting cookies on your browser, you may set your browser to refuse cookies or to warn you before setting a cookie. Disabling cookies set by companies whose products or services are advertised on this Website should not affect your ability to use this Website.
5. EXCLUSIONS. This Privacy Policy shall not apply to any unsolicited information (such as comments and feedback) you provide to the Company through the Website and/or that you post to any public areas of the Website, such as comments and discussion boards (collectively, “Unsolicited Information”). All such Unsolicited Information shall be deemed to be non-confidential and the Company shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution. You should be aware that if you voluntarily disclose Unsolicited Information online, that Unsolicited Information can be collected and used by others. For example, if you post your email address in comments sections or online forums, you may receive unsolicited messages from others. The Company has no control over the use of Personally Identifiable Information that you voluntarily post in public forums.
The Company reserves the right, in its sole discretion, to reject, refuse to post or remove any posting or communication (including email) by you, or to restrict, suspend, or terminate your access to all or any part of the Website at any time, for any or no reason, with or without prior notice, and without liability.
6. POLICY STANDARDS. The Company adheres to the U.S. safe harbor privacy principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement.
7. UPDATING INFORMATION. The Company processes Personally Identifiable Information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the Personally Identifiable Information needed to provide or improve our products and services. We take reasonable steps to ensure that the Personally Identifiable Information we process is accurate, complete, and current, but we depend on our Clients to update or correct their Personally Identifiable Information whenever necessary.
8. OTHER WEBSITES; LINKS. This Website contains links to other web sites. The Company is not responsible for the privacy practices or the content of such websites.
9. NOTIFICATION OF CHANGES. From time to time we may make changes to our Privacy Policy. If we make changes, we will post them on the Website so Clients will always understand what information we collect, how we use it, and when we may disclose it. A Client is bound by any changes to the policy when she or he uses the Website after those changes have been posted. If, however, we are going to use Personally Identifiable Information in a manner materially different from that stated at the time of collection we will post a notice on our Website for 30 days.
10. OPT-OUT/CORRECT/DELETE/DEACTIVATE. You may elect not to receive future communications from the Company, or to discontinue use of our products or services. If you are a registered Client, please send an email with your name, email address, and request to opt-out to servicemasterbycross@waterandfireservices.com.
11. CHILDREN. The Website is directed at an adult market and is intended for use by adults only. We do not collect Personal Data from anyone under 13, nor do we allow children under 13 to participate on the Website without prior verified parental consent.
