Content Cleaning & Restoration

At ServiceMaster, we utilize advanced products and systems for restoring a wide variety of different smoke damaged contents and can work with you and your insurance company to determine which items should be cleaned or restored.

Smoke Damage Restore vs. Replace Decisions

When smoke damage occurs, we will work to restore all property to a pre-loss condition whenever possible. In some cases where the fire or smoke damage is severe, some items cannot be restored. Others could cost more to restore than their actual value. We will advise you and your insurance claim representative and explain the limits of what we as professional restorers can do in the case of severe smoke damage.

When your home has been devastated by fire or smoke damage, we will:

• Coordinate activities with your insurance claims representative.
• Separate items that will not be moved, including items that will not be restored.
• Safely pack your belongings and provide you with a detailed inventory of each box and item. Your possessions will be transported to a secure facility to be cleaned and stored.
• Restore, clean, deodorize, re-pack, and store your belongings.
• Provide regular, frequent communication regarding the process of your restoration claim.
• Arrange for re-delivery of your household belongings once restoration and reconstruction is complete.

Our Cleaning Methods

Hand-Washing and Drying - Items are carefully cleaned by hand with special care taken to use dry methods with water-sensitive items.

Ultrasonic Cleaning - Similar to the process a jeweler uses to clean jewelry; sonic vibrations help to gently remove soot while minimizing the handling of items that can cause damage. Common items cleaned ultrasonically include blinds, collectibles, and other small contents.

Restoration Laundry/Dry Cleaning - Because fire damage requires a special form of dry cleaning, we utilize a special service performed by a restoration dry cleaner. (Includes inventory control and documentation of clothing and textiles, including bedding, window coverings, etc.)

Furniture and Upholstery Cleaning - This requires ServiceMaster’s specialty equipment, products, and technicians trained and certified in furniture restoration.