Is insurance usually required for these types of services?

Depending on the unique circumstances surrounding both type and severity levels associated thereof service needs, insurance might not always be essential.

How can I tell if a weather related claim is covered under my insurance policy?

It depends on the specifics of your policy and what type of coverage you have. Generally, most policies cover damage that results from very specific types of events like hail or windstorms. If in doubt it’s best to contact your insurer directly for more information about potential coverage.

How often should I check my policy details?

You should review your insurance documentation each time a change is made or at least annually in order to ensure that it meets all applicable state laws and regulations. Additionally, if there are changes within your company’s operations or area of operation (such as acquiring new property) then those matters need immediate attention so that any necessary adjustments can be made quickly an efficiently without delay.

Our Process | ServiceMaster LRG of Dayton

1. On-Site Arrival and Assessment

Arrival and Introduction: A ServiceMaster Dayton supervisor arrives at your property to meet with you, introduce our team, and understand your priorities—whether that's managing costs, meeting timelines, or navigating insurance coverage.
Scene Assessment: Our team conducts a thorough assessment of the damage, documenting everything with photographs and precise measurements using specialized equipment.
Scope of Work: We prepare a detailed scope of work that outlines all necessary steps, such as material removal or disinfection, along with any alternative options available to you.

2. Agreement and Documentation

Scope Approval: You'll review and approve the scope of work with us, which includes a complete explanation of services, potential costs, and answers to any questions you may have.
Remote Review: Our project manager reviews the scope of work remotely to ensure it aligns with industry standards and insurance expectations.
Insurance Partnership: For insurance claims, ServiceMaster Dayton professionals work directly with homeowners, insurance agents, and adjusters. We help navigate the claims process with clear communication and thorough documentation to build confidence in your coverage.

3. Restoration and Quality Assurance

Restoration: Based on the approved scope of work, we begin the restoration process, which may include contents pack-out, restoration, and cleaning services.
Communication and Tracking: You'll receive a detailed inventory as items are moved to our secure warehouse. All contents are tracked and documented throughout the entire claim cycle.
Customer Satisfaction: Through our Tell ServiceMaster program, we survey customers after each job. This feedback helps us improve our service, train our employees, and ensure your complete satisfaction.
Ongoing Inspections: Our Dayton franchise conducts regular inspections using a standardized checklist to monitor cleanliness scores and ensure we're adhering to our service protocols.