Is insurance usually required for these types of services?

Depending on the unique circumstances surrounding both type and severity levels associated thereof service needs, insurance might not always be essential.

How can I tell if a weather related claim is covered under my insurance policy?

It depends on the specifics of your policy and what type of coverage you have. Generally, most policies cover damage that results from very specific types of events like hail or windstorms. If in doubt it’s best to contact your insurer directly for more information about potential coverage.

How often should I check my policy details?

You should review your insurance documentation each time a change is made or at least annually in order to ensure that it meets all applicable state laws and regulations. Additionally, if there are changes within your company’s operations or area of operation (such as acquiring new property) then those matters need immediate attention so that any necessary adjustments can be made quickly an efficiently without delay.

Sewage Backup Restoration Services

24/7 Emergency Response for Nashville Homes

A sewage backup is more than a mess. It brings contaminated water into your living space, and every hour it sits, it soaks deeper into flooring, drywall, and cabinetry. ServiceMaster by Cornerstone provides sewage backup cleanup in Nashville 24/7, sending trained technicians to extract the water, remove what can’t be saved, and disinfect your home so it’s safe again. Whether the backup came up through a floor drain in East Nashville or a toilet in Donelson, we handle the full job from first extraction to final restoration, backed by more than 65 years of ServiceMaster experience.

Sewage backup in your Nashville home? Call ServiceMaster by Cornerstone anytime. We’re here 24/7.

Call 866.867.3123

Need Sewage Cleanup in Nashville, TN?

Most sewage backups in Nashville homes trace back to two things: heavy rain that overwhelms the sewer system, and aging private sewer lines that crack, clog, or fill with tree roots. In slab-on-grade homes, the backup usually shows up at the lowest drain, such as a shower, tub, or first-floor toilet, and spreads across the floor from there. Sewage is Category 3 black water, the most hazardous kind of water damage, so it calls for professional extraction, removal of contaminated materials, and thorough disinfection.

Storm-Related Sewer Backups

Nashville’s spring and fall storms can dump heavy rain in a short time, and parts of the city’s older core still run on combined sewers that carry stormwater and wastewater in the same pipes. When those lines fill up, sewage can push back toward homes and up through the lowest drains. Homes in low-lying areas near the Cumberland River and local creeks may see repeat backups during big storms. We respond with fast extraction and disinfection, and we document the damage so you have what you need for your insurance claim.

Tree Roots & Aging Sewer Lines

Many older homes in neighborhoods like East Nashville, Inglewood, and Donelson have sewer lines that are decades old, and years of use take a toll. Tree roots work into joints looking for moisture, old pipes crack or sag, and grease or debris builds up until the line can’t drain. The result is sewage backing up into tubs, showers, and toilets, often with no warning. We clean up and disinfect the damage, help you identify what caused the backup, and can point you to a trusted local plumber for the repair.

Contaminated Water Removal

Sewage carries bacteria, viruses, parasites, and chemicals that can cause infections and respiratory problems, which is why it’s classified as Category 3 black water. It soaks quickly into porous materials like carpet, drywall, insulation, and particle-board cabinets, and those materials usually can’t be safely cleaned once they’re saturated. Our technicians wear protective gear, extract the contaminated water with industrial pumps and wet vacuums, and safely remove and dispose of affected materials. Mopping and household bleach won’t sanitize what’s soaked in, so professional removal is the only safe way to start.

Sanitizing, Drying & Odor Removal

Getting the water out is only half the job. Once contaminated materials are removed, we apply antimicrobial treatments to sanitize every affected surface, then dry the structure with commercial air movers and dehumidifiers. Moisture meters and thermal imaging help us find water hiding under flooring and inside walls, where mold can start growing within 24 to 48 hours in Middle Tennessee’s humid climate. We finish with deodorization that targets sewage odors at the source rather than masking them, so your home is clean, dry, and safe to live in again.

24/7 Emergency Response

Crews on call around the clock, because sewage damage spreads every hour it sits.

Safe Contaminant Removal

Protective gear, proper disposal, and antimicrobial treatment for Category 3 water.

Insurance Claim Support

Detailed documentation and help working with your insurance company.

65+ Years of Experience

Local crews backed by national ServiceMaster resources across Middle Tennessee.

Why Sewage Backups Can’t Wait

Sewage damage gets worse, and less salvageable, the longer it sits.

Within the first hour: Contaminated water spreads across the floor and into baseboards, carpet, and lower cabinets.

Within 24 hours: Porous materials absorb bacteria and odor, and mold risk rises quickly in Middle Tennessee’s humid climate.

Within days: Drywall, subfloor, and cabinetry often need to be torn out and replaced, and the health risk to your household grows.

What to Do Immediately After a Sewage Backup in Your Nashville Home

1

Step 1

Stop using water

Don’t flush toilets or run faucets, the washer, or the dishwasher. Any water you send down the drain can add to the backup.
2

Step 2

Keep everyone away

Keep family members and pets out of the affected area, and don’t touch sewage water or soaked items without protective gear.
3

Step 3

Document the damage

Photograph the affected areas and belongings before anything is moved. Good documentation supports your insurance claim.
4

Step 4

Call ServiceMaster by Cornerstone

Once everyone is safe, call us for emergency sewage extraction and disinfection. The sooner cleanup starts, the more of your home can be saved.

Sewage Backup Cleanup & Restoration in Nashville, TN