ServiceMaster NCR is proud to announce that we have been awarded Virginia State Contract CTR052244 to provide emergency disaster restoration services for eligible Commonwealth agencies and facilities.

This contract represents an important opportunity for our team to support public facilities across Virginia before, during, and after property damage emergencies. It also reflects the professionalism, responsiveness, and dedication our employees bring to every restoration project.

For decades, our team has helped organizations recover from water damage, fire and smoke damage, mold, severe storms, and other unexpected property emergencies. We understand that when a public facility is affected, the damage can disrupt essential services, employees, visitors, and the communities that depend on that organization.

Our goal is to help Virginia agencies and eligible public institutions prepare for emergencies, respond quickly when damage occurs, and move toward recovery with a clear plan.

Supporting Virginia’s Public Facilities

Government buildings and public institutions serve an important role in communities throughout Virginia. These facilities may include administrative offices, educational buildings, public safety facilities, healthcare environments, storage and maintenance buildings, and other properties that support essential operations.

When water, fire, mold, or storm damage affects one of these facilities, the restoration process may involve much more than cleaning a damaged area. Agencies may need to consider employee safety, public access, operational continuity, sensitive records, specialized equipment, procurement requirements, and communication among multiple departments.

ServiceMaster NCR is prepared to work alongside facility managers, operations teams, emergency preparedness professionals, procurement departments, and other stakeholders throughout the restoration process.

We approach each loss with a focus on communication, documentation, safety, and efficient recovery.

Emergency Water Damage Restoration

Water damage can spread quickly through a public facility. A burst pipe, roof leak, sprinkler system discharge, plumbing failure, appliance malfunction, storm, or sewer backup can affect floors, walls, ceilings, furnishings, equipment, and important documents.

Even when the visible water is limited to one room, moisture may travel beneath flooring, behind walls, through ceiling systems, or into nearby areas.

Our water damage restoration services may include:

• Emergency water extraction
• Moisture inspections and damage assessments
• Structural drying and dehumidification
• Removal of unsalvageable materials when necessary
• Cleaning and treatment of affected surfaces
• Moisture monitoring throughout the drying process
• Documentation to support internal records and insurance needs

Fast action can help limit the spread of damage and reduce the risk of secondary problems such as mold growth, odors, deterioration, and extended facility closures.

Fire and Smoke Damage Restoration

A fire can affect an entire facility, even when flames are contained to a relatively small area. Smoke, soot, water from suppression efforts, and lingering odors can travel through hallways, ventilation systems, offices, storage spaces, and other parts of the building.

Our team can help assess the damage and develop a restoration plan based on the conditions inside the property.

Fire and smoke restoration may involve:

• Emergency stabilization
• Smoke and soot cleaning
• Odor removal
• Cleaning of walls, ceilings, fixtures, and contents
• Water removal following firefighting efforts
• Debris removal
• Coordination of restoration and repair needs
• Documentation of affected areas and materials

We understand that public organizations may need to resume operations as quickly as possible. Our team works to identify priorities, protect unaffected areas, and help agencies make informed decisions throughout the recovery process.

Mold Remediation for Public Buildings

Mold may develop after a known water loss, but it can also grow because of hidden plumbing leaks, roof problems, condensation, humidity, or long-term moisture conditions.

In public facilities, mold concerns can create questions about indoor conditions, employee safety, building access, and operational planning. Addressing the source of moisture is an important part of any mold remediation project.

Our team can help identify affected areas, establish appropriate containment, remove damaged materials when necessary, clean the work area, and support the drying process.

Because every facility and situation is different, we develop a project plan based on the location, extent of the damage, building materials involved, and operational needs of the agency.

Storm and Severe Weather Response

Virginia facilities may experience damage from thunderstorms, heavy rain, high winds, hurricanes, winter weather, falling trees, and other severe conditions.

Storm damage can lead to roof leaks, broken windows, flooding, structural openings, power disruptions, and widespread moisture intrusion. When multiple facilities are affected at the same time, organizations need a restoration partner that can help evaluate priorities and coordinate an organized response.

ServiceMaster NCR can assist with emergency stabilization, water removal, drying, cleanup, damage documentation, and restoration planning following severe weather events.

Our focus is to help reduce additional damage while supporting the agency’s immediate safety and operational priorities.

Emergency Planning Before Property Damage Happens

The strongest restoration relationships often begin before an emergency occurs.

Waiting until water is spreading through a facility or smoke has affected multiple floors can make it more difficult to identify contacts, locate shutoffs, determine access procedures, and establish communication responsibilities.

Emergency preparedness planning can help agencies respond more efficiently by documenting important information in advance.

A preparedness plan may address:

• Primary and secondary emergency contacts
• Facility access procedures
• Water, gas, and electrical shutoff locations
• Priority rooms, equipment, and operational areas
• After-hours response procedures
• Internal communication responsibilities
• Vendor and procurement requirements
• Documentation expectations
• Temporary operational needs

Our team welcomes the opportunity to speak with agencies about their facilities, emergency procedures, and restoration priorities before a loss occurs.

Clear Communication Throughout the Restoration Process

Property damage emergencies often involve several decision-makers. Facility managers, department leaders, risk managers, procurement staff, insurance representatives, contractors, and other stakeholders may all need information during the response.

Clear communication can help reduce confusion and keep the restoration process moving.

ServiceMaster NCR works to provide agencies with timely updates about the affected areas, work being performed, drying progress, material conditions, and next steps.

We also understand the importance of documenting the loss. Depending on the project, documentation may include photographs, moisture readings, work records, equipment placement information, affected material details, and other project records.

Our goal is to help agency representatives understand what has happened, what is being done, and what may be needed to complete the recovery process.

Minimizing Disruption to Essential Operations

Public facilities often cannot simply close indefinitely after property damage.

Some agencies provide services that residents rely on every day. Others house important records, equipment, technology, or personnel. A restoration plan must account for more than the physical damage. It should also consider how the work may affect normal operations.

Whenever possible, we work with agency representatives to identify critical spaces, establish work zones, protect unaffected areas, and sequence the restoration process around operational needs.

The exact approach will depend on the type of facility, the extent of damage, safety considerations, and the services performed at the location.

A Commitment to Professional Service

Being awarded Virginia State Contract CTR052244 is an honor for our entire organization.

This opportunity was made possible by the hard work and dedication of the ServiceMaster NCR team. Our employees bring experience, urgency, care, and professionalism to challenging situations, and they understand the trust our clients place in us when they call for help.

We appreciate the confidence the Commonwealth of Virginia has placed in ServiceMaster NCR. We look forward to building strong relationships with Virginia agencies and eligible public institutions throughout the contract.

Ready to Support Virginia Agencies and Institutions

ServiceMaster NCR is ready to assist eligible Commonwealth agencies and facilities with emergency disaster restoration services involving water, fire, smoke, mold, storms, and other unexpected property damage.

We are also available to speak with facility managers, operations professionals, emergency preparedness teams, and procurement representatives about planning before an emergency happens.

If you are responsible for a Virginia public facility, we welcome the opportunity to learn more about your organization, answer questions about our restoration capabilities, and discuss how ServiceMaster NCR can support your emergency preparedness and recovery needs.