Is insurance usually required for these types of services?

Depending on the unique circumstances surrounding both type and severity levels associated thereof service needs, insurance might not always be essential.

How can I tell if a weather related claim is covered under my insurance policy?

It depends on the specifics of your policy and what type of coverage you have. Generally, most policies cover damage that results from very specific types of events like hail or windstorms. If in doubt it’s best to contact your insurer directly for more information about potential coverage.

How often should I check my policy details?

You should review your insurance documentation each time a change is made or at least annually in order to ensure that it meets all applicable state laws and regulations. Additionally, if there are changes within your company’s operations or area of operation (such as acquiring new property) then those matters need immediate attention so that any necessary adjustments can be made quickly an efficiently without delay.

Managed Mitigation Program | ServiceMaster Restoration Services

Increasing Satisfaction for Policyholders

Managed mitigation program.
We are there when your policyholders need us most, answering the phone 24 hours a day—365 days a year. We respond within 45 minutes and are on-site in 2–4 hours. We know that a quick response is critical to control damage and minimize claim costs. It’s equally important that your customers are completely put at ease during an emotionally trying situation.

MasterMomentsSM is our way of assuring policyholders during a loss situation. We treat your customers with care and assurance, walking them through every step of the mitigation process. Our extensive network of Quality Restoration Vendors (QRVs) are trained to understand customers’ emotions, answer their questions and set their expectations properly.

Every claim is measured and managed.
Each of your claims goes through our in-house reviewing and consulting unit to make certain it meets industry restoration standards. Proper drying techniques help us ensure that your claim severities are reduced. The process also lowers the odds of having to replace versus more cost effective restoration methods.

The Managed Mitigation Program Includes:

A status call made to you within 24 hours to update you on the progress of the loss
5-year warranty on workmanship
A discount on drying equipment
Higher policyholder satisfaction
Professionally uniformed ServiceMaster Restoration Services employees who are properly screened and ready to meet customer expectations

One number does it all 707.893.6730.

When disaster strikes, restore your policyholder’s peace of mind–fast.