Managed Mitigation Program
Increasing Satisfaction for Policyholders
Managed mitigation program.
We are there when your policyholders need us most, answering the phone
24 hours a day—365 days a year. We respond within 45 minutes and
are on-site in 2–4 hours. We know that a quick response is critical
to control damage and minimize claim costs. It’s equally important
that your customers are completely put at ease during an emotionally trying
situation.
MasterMomentsSM is our way of assuring policyholders during a loss situation. We treat your customers with care and assurance, walking them through every step of the mitigation process. Our extensive network of Quality Restoration Vendors (QRVs) are trained to understand customers’ emotions, answer their questions and set their expectations properly.
Every claim is measured and managed.
Each of your claims goes through our in-house reviewing and consulting
unit to make certain it meets industry restoration standards. Proper drying
techniques help us ensure that your claim severities are reduced. The
process also lowers the odds of having to replace versus more cost effective
restoration methods.
The Managed Mitigation Program Includes:
- A status call made to you within 24 hours to update you on the progress of the loss
- 5-year warranty on workmanship
- A discount on drying equipment
- Higher policyholder satisfaction
- Professionally uniformed ServiceMaster Restoration Services employees who are properly screened and ready to meet customer expectations
One number does it all (707) 691-0825.
When disaster strikes, restore your policyholder’s peace of mind–fast.
