Continuing Education

Preparing agents and adjusters in the event of a disaster

The more you know the more you can help.
As the insurance agent or adjuster, you’re often the first contact for a policyholder who has experienced a disaster. You are in a unique position to put your policyholder at ease and to help minimize damage. The more you know about the disaster mitigation process and recovery, the more you can guide your client in taking the right steps to control damage and therefore control costs.

Learn the ropes with continuing education.
ServiceMaster Restore is an approved Continuing Education (CE) provider in 43 states. We’ve developed a curriculum that emphasizes the cost-saving benefits of quick response and correct action in five critical areas:

• Water Damage Mitigation
  Learn the effects of water damage on carpet, wood floors and other materials. Become knowledgeable about water removal processes, equipment, drying and dehumidification, mold growth, antimicrobials and odor control.
• Smoke and Odor Damage Mitigation
  Explore the chemistry of fire and the effects of smoke, chemical vapors and acidic gases on structural components and household contents. Learn how emergency corrosion mitigation can prevent or minimize further damage.
• Mold Remediation
  Understand mold's potentially harmful effects on building materials and occupants. Learn how to remove mold in a safe and effective manner.
• Ethics - If You Don't Live It, You Don't Believe It
  This insurance company training program is designed to provide a practical look at ethical decision-making. Instead of relying on "gut feel," the process contained in this program takes the decision-maker through several filters which ensure that all parties affected by the decision will be considered.
• Insurance Fraud
  This course focuses on the history, laws, and statistics relating to the fraudulent insurance crimes that take place every day in America.
• Extreme Clean Up - Handling a Hoarding Dilemma
  Lower your loss ratio and improve the service you provide to your insured. We have created a training program designed to help you and your staff reduce the size of many property losses. It’s called loss mitigation. In this class, you will learn when to request cleaning services and how to set customer expectations based on the type of hoard and difficulty of its cleanup.

Registering is as easy as going online.

To register for CE classes in your area, click here. You can then select a class and register. It’s that easy!