We sat down with Camille Bagley for ServiceMaster’s highlight on women in Restoration to reflect on her professional growth and department achievements.
Here’s what she had to say.
Q: What made you choose ServiceMaster, or restoration in general?
They needed me and I needed them.
Q: And you came in under what position?
It is called Administrative Assistant, but that title is far from what the job really is. It’s customer service. They are not “assistants” in any way. They are amazing; no one is an assistant. We are all full contributors.
Q: Tell us about your growth in that position and how you go to where you are now.
I came in on two-hour notice during a historical catastrophic (CAT) event. I jumped in and just went with it. I am thankful for the person here in Tulsa that helped train me. My Tulsa team saw my potential and quickly moved me to accounts receivable.
Q: How long have you been in your current position?
Six months.
Q: Where do you see yourself in 5, 10 years?
This company is growing fast, and I hope to be an asset and grow along with it.
Q: What is the most challenging aspect of restoration and how do you face those challenges?
Working with insurance carriers, who operate different and have different processes. I’ve had to learn as I go. Also, having a team of employees in different geographical locations—meaning it involves having lots of phone and email conversations—can be difficult as well.
Q: What are the ups and downs of working in restoration?
Every job is different, and every day is different. Our customers are distraught, confused, and don’t know what to do. Helping them through it all is satisfying.
Q: What does a normal day for you look like?
Herding CAT’s, working with estimators, division managers, adjusters, customers, and making sure all documents and processes are completed to collect payment.
Q: What has been the most memorable experience for you in your time with ServiceMaster?
Walking in on day one and seeing “Honor God in All We Do” directly over my desk. I knew right then that I was in the right place.
Q: What is your favorite thing about ServiceMaster?
My work family here in Tulsa. I look forward to coming to work and seeing them every day. It’s important to feel that way in any job.
