"Jay and his team did a fantastic job. My wife and I were very upset with the amount of water damage sustained in our home.
Jay was very respectful and knowledgeable of the situation of our home and put my wife and I at ease. i would recommend
this team of experts to any household facing similar disasters."
Jim Burns BELVIDERE, IL
Insurance
"Had what was a nasty sewer backup in the basement .... they were prompt in coming out to assess damage. Jay was the best. He told us up front what needed to be done and after contacting our adjuster he was on the job. In one day all the contaminated stuff was removed as per required by insurance and everything I showed him that was contaminated. Then came the extraction of sewer water and waste. He steamed cleaned and treated the affected area & all studs. Now it will be 2 to 4 days of drying out. The basement smells wonderful again .... and I might add that the house overall seems more pleasant. I cannot thank Jay and his team enough for how they made me feel like it wasn't the end of the world with all that was thrown away....instead look forward to what I can do with the space going forward. Thank you to Service Master for having such fantastic employees .... and a very special THANK YOU to Jay."
Angelika Streck Rockton, IL
"Let’s just start be saying we have never dealt with a more thorough, professional, trustworthy, knowledgeable crew!! Jay and team came to our rescue on a weekend at 11:00pm!! Immediately set up and began our drying process! Jay’s knowledge of restoration immediately put me at ease. Couldn’t be more pleased with his services."
Jeannie Kewanee, IL
Jay is a top-notch crew leader.
"Jay and his crew did exceptional work. Jay did everything in his power to make the process as painless as possible for us. Very professional, never annoyed by our questions, and very informative. Highly recommend requesting his team!!"
M Peterson Winnebago, IL
"Jay & Anthony and the Team were Amazingly Great, Efficient, Personable and Really Easy to work with. Found Jay to be very Professional and they did a Fantastic Job, I would Highly recommend him and his Team!!!"
Al Kloss Garden Prairie, IL
"The quick response, professionalism, care towards me during this highly stressful situation which Jay and his Team took with me is appreciated beyond words. Their response was rapid at which point felt like I could finally collapse and begin recovering from this highly stressful catastrophe that had just happened. The entire Team is extremely kind. Thank you Jay, and Charity, and the many others I was introduced to for the support and rapid response you all provided when I needed it most."
Sue Oglesby, IL
"I had an after hours emergency during a storm. Water was raining into my basement. My insurance company was able to get Servicemaster to come to my home that evening. My contact person was Jay and he was out on another call. However, he came right to my house as soon as he was done. He was polite, compassionate and kind. Jay has a broad knowledge base regarding water emergencies and explained everything that needed to be done. He was very methodical with great attention to detail. I somehow managed to go from freak-out mode to calm in a matter of minutes. Jay was diligent about coming over daily for three days to make sure the water removal and drying process was performing as expected. Before this occurrence I knew nothing about Servicemaster. And I can say without a doubt that if you ever need this service you will be in good hands. Thank you Jay for everything you did for us during this very difficult time"
Debbie poplar grove, IL
