CONTENT RESTORATION - FREQUENTLY ASKED QUESTIONS

WHAT ITEMS DO I KEEP IN MY POSSESSION DURING THE RESTORATION PROCESS?

Consider keeping pets and valuables with you during the restoration process. These items can include cash, medications, jewelry, banking and personal documents, stamp/coin collections, and valuable paintings. Additinoally, we recommend that goods like flammables, weapons/ammunition, gasoline cans are brought with you.

HOW DO I KEEP TRACK OF NON-RESTORABLE ITEMS?

We recommend you make a list of items (including food items) deemed non-restorable. Make a copy for your insurance company and keep one for yourself.

DO I NEED TO MOVE OUT OF MY PROPERTY DURING THIS PROCESS?

This is ultimately your decision. Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. If vacating your premises for any length of time, consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify utility company, cable company, etc., of temporary suspension of services.

WILL I HAVE ACCESS TO MY BELONGINGS WHILE THEY ARE IN STORAGE?

Yes, with advance notice we can schedule a time for a Restoration Technician to meet with you and provide access to your requested items. A service charge may apply.

WHAT ABOUT SPECIAL ITEMS? ARTWORK, CHINA, HEIRLOOMS, ETC.

Some high-value items require restoration by a specialist. Working with your insurance claims representative, we can help you identify these and locate a qualified restorer.