Rochester Water Damage Restoration Services

We understand that experiencing water damage to your home, office, or housing complex can be traumatic and challenging, but rest assured that you have selected the best people to assist you and return your home or office to its natural state.

This is because water damage restoration is an emergency business, ServiceMaster Recovery By Close is on call around the clock. In most cases, we can be at your site within two to four hours. Whether you experience broken pipes, hot water heater issues, a washer hose break, or a faulty sprinkler system, ServiceMaster Recovery By Close is available to serve you day or night and address your water damage needs.

Looking for water damage cleanup in Rochester? Reach out to our team and contact us by calling (585) 699-1261.

Professional Water Damage Cleanup Services in Rochester

Taking care of the water destruction yourself can result in further damage from improper cleanup. Trapped moisture and water vapor in the air require special tools and equipment to find, clean, and prevent the growth of mold.

Our trained restoration technicians use advanced procedures and equipment for the highest level of cleaning performance and protection for property and furnishings. They will locate the water’s source, extract water from your property and thoroughly dry every corner, eliminating moisture to prevent the development of a mold infestation.

Our water damage restoration experts can quickly and efficiently clean and restore your property from top to bottom.

Comprehensive Water Damage Restoration Process in Rochester

Phase 1: Emergency Response - Job Site Inspection and Assessment
We prioritize rapid response, arriving at your location within two to four hours. Our trained technicians begin with a thorough inspection to:

Identify the Source: We determine the exact cause of the water intrusion, whether from broken pipes, appliance failures, or external flooding.
Evaluate Damage Levels: We assess the severity of the damage to structural components and personal belongings, allowing us to tailor our restoration plan effectively.
Ensure Safety: We check for potential hazards, such as electrical risks or structural instability, to ensure a safe working environment.

Phase 2: Water Removal and Drying - Daily Inspection of Job Progress
Following our assessment, we move quickly to remove water and dry the affected areas:

Water Extraction: Our team uses high-powered pumps and vacuums to efficiently extract standing water, preventing further damage to your property.
Dehumidification and Air Movement: We deploy industrial-strength dehumidifiers and air movers to thoroughly dry out affected areas, closely monitoring humidity levels to prevent mold growth.
Daily Inspections: Throughout this phase, we conduct daily inspections to track progress and make necessary adjustments, ensuring complete dryness before moving forward.

Phase 3: Reinstallation and Cleaning, If Necessary
Once the property is dry, we focus on restoring it to its pre-damage condition:

Cleaning and Sanitization: We clean and sanitize all affected areas using specialized cleaning agents to eliminate contaminants and ensure a safe environment.
Restoration of Structures and Contents: We reinstall or repair any damaged flooring, drywall, or other structural elements, aiming to match the original aesthetics of your property.
Final Walkthrough: Upon completion, we conduct a final walkthrough with you to ensure your satisfaction with the restoration work and provide recommendations for any necessary follow-up actions.

Our trained technicians will explain the recovery process and provide a comprehensive water recovery guide outlining the ServiceMaster Restore steps and the homeowner’s responsibilities.

Essential Steps to Take After Water Damage in Rochester

Damage from water and bacteria growth can begin within hours. Call for professional help.
Remove as much water as possible by mopping and blotting.
Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing your wall-to-wall carpet.
Lift draperies off the floor, loop through a coat hanger and place the hanger on the drapery rod.
Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs.
Move photos, paintings and art objects to a safe, dry location.
Do not remove books from shelves. Rather pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying.
Open drawers, closet and cabinet doors to enhance drying.

What Not to Do After Water Damage in Rochester

Do not enter a room with standing water until electricity has been turned off.
Do not use a regular household vacuum to remove water.
Do not lift tacked-down carpet without professional help. Lifting the carpet incorrectly could create shrinkage.
Do not use electrical appliances while on wet carpet or flooring.
Do not disturb visible mold.

Trusted Water Damage Restoration Team in Rochester

ServiceMaster Recovery By Close has the expertise and over 24 years of experience in restoring homes and businesses after a water disaster. Whether it’s a flooded basement that has brought in silt and debris, a sprinkler head break that has waterlogged your office, or a sewage backup that includes unpleasant waste, we have the tools and methods to clean and sanitize your property.

air movers in a carpeted room after water damage

Please complete the form to the right for additional information. We offer 24 hour a day, 7 days a week emergency services, including holidays. From Syracuse to Oswego, Auburn, Cortland or Rome, we cover all of Central New York, and are here to assist you and restore your peace of mind.

Need Immediate Water Damage Help in Rochester? Contact Us Now! Contact us at (585) 699-1261.

Our Specialized Flood Damage Restoration Services

At ServiceMaster Recovery By Close, we recognize that flood damage presents unique challenges compared to other types of water damage. Floodwaters often carry debris, chemicals, and pollutants that can pose health risks and complicate the restoration process. Our flood damage restoration services include:

Comprehensive Water Assessment: We assess the level of contamination in floodwaters to determine the best course of action for safe cleanup.
Advanced Extraction Techniques: Using specialized pumps and vacuums, we efficiently remove floodwaters, minimizing the time your property remains wet.
Decontamination and Sanitization: Our team employs industry-leading cleaning agents and techniques to sanitize affected areas, ensuring a safe environment post-restoration.

Local Rochester Resources for Water Damage Recovery

Living in Rochester, we understand the unique challenges that come with our local climate and infrastructure. The city’s proximity to Lake Ontario and the Genesee River means that heavy rains and seasonal flooding can be a common issue for homeowners and businesses alike. When water damage strikes, acting quickly to prevent further damage and mold growth is crucial.

We are well-acquainted with local government entities and resources that can assist in such emergencies. The City of Rochester and the Monroe County government provide valuable information and support during flood events, including emergency response and recovery guidelines. While we are not directly affiliated with these entities, we encourage our clients to utilize these resources for additional support.

Common Pain Points

One of the joint pain points for Rochester residents is dealing with basement flooding, especially in older homes with outdated drainage systems. Our ServiceMaster Recovery By Close team is familiar with the local architecture and common issues faced by properties in neighborhoods like Park Avenue, Corn Hill, and the South Wedge. We use advanced moisture detection tools and drying equipment to ensure that every corner of your property is thoroughly dried and restored.

Another frequent issue in Rochester is the damage caused by ice dams during winter. These ice formations can lead to water seeping into your home, causing significant damage to walls, ceilings, and insulation. Our technicians are trained to handle such specific local challenges, providing effective solutions to prevent recurring issues.

By choosing ServiceMaster Recovery by Close, you’re selecting a team that truly understands the Rochester area and its unique water damage challenges. We are committed to restoring your property efficiently and effectively, ensuring your home or business is safe and secure.