Course Descriptions

Errors and Omissions - 3 Credit Hours

This course will look at E & O from multiple angles. Error & omission lawsuits can be one of the most frightening experiences for an insurance producer. With an ever-changing litigious society, the chances are increasing greatly.

Ethics - 3 Credit Hours

This insurance company training program is designed to provide a practical look at ethical decision-making. Instead of relying on "gut feel," the process contained in this program takes the decision-maker through several filters which ensure that all parties affected by the decision will be considered.

Furniture Restoration - 3 Credit Hours

Replacing damaged furniture is costly. Restoration can save replacement costs and protect customer retention for the insurance company.

Garment Restoration - 2 Credit Hours

The "Garment Doctor" is in!! With over 30 years experience see why the chemistry of garment restoration is paramount to the alternative of just sending it to the dry cleaners!

Insurance Fraud Training - 3 Credit Hours

This course focuses on the history, laws and statistics relating to the fraudulent insurance crimes that take place every day in America.

Mitigating Manufactured Homes - 3 Credit Hours

This course focuses restoration of mobile and modular homes after a water loss. The course covers the differences between the two types of manufactured homes, mobile and modular and the unique construction features that may impact decisions made during water mitigation.

Mitigating Personal Property (Packout) - 3 Credit Hours

This course will demonstrate how technology is enabling the restoration professional to manage and track packout inventory, movement and restoration better than ever before, while giving the homeowner or business manager a sense of security about the process. The course will cover the new tools and technology of evaluating, restoring and tracking inventory from start to finish.

Mold Remediation - 3 Credit Hours

This program introduces the science of mold and explores the potentially harmful effects of mold on building materials and occupants. Participants will learn how mold grows, how it spreads and what actions should be taken to remove mold in a safe and reasonable manner. Procedures such as containment, negative air and the proper use of personal protective equipment are also covered.

Restorative Structural Drying - 6 Credit Hours

This course will demonstrate how water can damage carpet, wood floors and other building materials, how long until damage occurs and what steps can be taken to reduce or minimize the damage. The course will also illustrate water removal and explain the principles of drying and dehumidification. Mold growth, the use of antimicrobials and odor control will also be covered.

Smoke & Odor Mitigation - 3 Credit Hours

The course will show how acid gases flow throughout a home, the damage it causes and what should be done about it. This course will review the proper smoke mitigation steps which can reduce the loss.

Subrogation - 3 Credit Hours

When disaster strikes, your policyholders may be hearing other “voices” telling them that materials cannot be saved and all must be torn out and replaced. This misunderstanding has the potential to rob your claims department, not only of clam dollars, but also of subrogation evidence. With the help of a mitigation first responder the homeowner can be encouraged to save evidence and not throw things in the trash. We will explain the need for teamwork between the mitigation professional, homeowner, agent, adjuster and contractor in successful subrogation.

Trauma and Biohazard - 4 Credit Hours

This course will cover OSHA requirements, Blood Borne Pathogen issues and protection, cleaning techniques, marketing, and dealing with the emotional issues experienced by the customer.

Water Mitigation for Manufactured Homes - 3 Credit Hours

Focuses on restoration of mobile and modular homes after a water loss. The course covers the differences between the two types of manufactured homes, mobile and modular and the unique construction features that may impact decisions made during water mitigation.