"They took extra care"
"the professionalism yet personal touch of Brian Johnson and his staff. They took extra care and made us feel like we were the most important even though our situation wasn't as large as they probably are use to. the job was completed when they said it would and for the exact cost we were quoted. Brian went above and beyond to answer all my questions which were many. I truly appreciate all the assistance given during a difficult time."
N.W.
Great follow-up
"Great follow-up and all around fantastic service!
Report a concern
"
J.M. Honey Creek, IA
His crew were hilarious
"The Project Mgr was hot hot hot and his crew were hilarious to work with!"
T.J. Omaha, NE
As pain free as possible
"Willingness and ability to go the extra mile to make the restoration process as pain free as possible. The ServiceMaster crew was easy to work with despite the difficulties involved in our unique situation. The ServiceMaster representative, Brian Johnson, was genuinely dedicated to making this restoration happen - no matter. His personal interst was extra comforting. Thanks very much."
S.M. Hamburg, IA
Are just the BEST
"The people you have working for you are just the BEST. Brian and Theresa were there for us in our time of need. They helped us with every process of the fire from start to finish. I cannot thank them enough. They both exceeded our expectations for a job WELL DONE. Theresa saved some of the most valuable ( sentimental) items that could never be replaced. Brian was there whenever we needed him, very prompt at returning phone calls, and we couldn't have gotten through any of this without their support and help. Thank you very very much. And be sure that you commend them on their service, dedication and sincerity you should be proud to have them as employees."
E.R. Omaha, NE
Flexible enough to adjust to our schedule
"knowledgeable, efficient, and flexible enough to adjust to our schedule"
D.W. Omaha, NE
takes the worry of mold out of my mind
"takes the worry of mold out of my mind"
Tracy Hale Omaha, NE
Quick and friendly
"Professional,quick and friendly, informative."
W.D. Omaha, NE
Courteous Employees
"Prompt, professional, courteous employees."
S.T. Omaha, NE
Concern From Staff
"Caring and concern from staff."
A.C. Omaha, NE
Good Advice In Dealing With Our Floor
"Friendly, answered all questions, gave important information, good advice in dealing with our floor in terms of insurance and refinishing, on time for evaluation of our floor."
M.N. Omaha, NE
Everything Turned Out Great
"They did a very good job, everything turned out great. No problems. Thank you"
D.J. Red Oak,
Did An Amazing Job
"Everyone was more than friendly from day one to the very last day. I was contacted and kept abreast on what was going on through the whole process. The crew that came out did an amazing job."
James Miranda Papillion, NE
The Professionalism And Friendliness Of The Staff Was Fantastic
"The speed at which the service was provided after the call (less than 2 hours). The professionalism and friendliness of the staff was fantastic and enjoyable - they set my mind at ease following the disaster that occurred due to excessive hot water (ran 11 hours) damaged to two floors. The cost of the cleanup was very acceptable, as was that related to the restoration of our home and personal property. The expertise of the contractors performing the restoration was exceptional - it was nice and easy to deal with one company to do the cleanup and restoration, and we could not have selected a better company to do the work for us."
Bob Hasiak Bellevue, NE
Kept Damage To A Minimum
"you responded quickly, and stayed until the early hours of the morning which I believe kept damage to a minimum."
S.H. Omaha, NE
Were Very Respectful Of Me
"I felt that the workers were very respectful of me and my belongings. They were very nice young men and very polite. I feel they make your company for poor employees can ruin a company. They were very hard workers and were very concerned about following their time frames. Even taking a minute to drink water in the heat. I hope your company respects their needs in return and provides good pay for such good employees that represent your company. You want to keep people like them."
V.P. Plattsmouth, NE
They Took Care Of My Mom's House Like A Pro
"Jesus and Teresa and Bryan were excellent. They took care of my mom's house like a pro. It was horrible, my mom was on vacation and we were to take care of the place. A faulty connection in the dishwasher and we had water damage. These guys were great. They got there pretty quickly and started drying things out. Then came the demolition and clean up. These guys were great. They carfully moved all of my mom's knick knacks and antiques. I can't say enough good about these guys. If I ever have a problem, I'll call these guys first and if I hear of anyone who has had a problem, I'll let them know about ServiceMaster. Happy and Satisfied -- Mari Hornback"
Marie Bequette Carter Lake, IA
Thorough Work
"very attentive, polite, thorough work"
Hugh Vo Omaha, NE
Quick Response
"Quick response. Professional. Clean up site very well,"
E.P. Omaha, NE
Did A Very Good Job
"Friendly professional employees that did a very good job."
B.M. Omaha, NE
Very Friendly
"quick response time. our tech, josh was very friendly and always kept me informed as to the progress and procedures. you should give the guys booties to wear over their shoes when they go into peoples homes. we don't want other peoples sewage backups to end up on our floors."
A.F. Omaha, NE
Efficient Workers
"friendly and efficient workers"
R.S. Omaha, NE
What A Way To Finish The Year
"It did dry most of the 36,628 gallons of water. I did find old and wet carpet in the laundry room. State Farm doesn't cover mold that's found. I would of liked a more dissected wall board. But I know there were a lot of other people and places on fire. What a way to finish the year. The fans were good and I hope I never need help again. Lastly, do you guys do an air evaluation?"
R.M. Bellevue, NE
Quick To Start The Drying Process
"Got out here quick to start the drying process."
T.L. Bellevue, NE
Responded Quickly
"Responded quickly to service call, technician thoroughly explain process and followed through with what he said he was going to do. Very professional."
Alicia Harrelson Papillion, NE
Everyone Was Friendly
"Everyone was friendly and personable"
M.A. Omaha, NE
Impressed By The Personable Attention
"I was particularly impressed by the personable attention and patience that Josh McGeorge provided me. It was not a cut-and-dry situation on what to with our basement. Josh was great at allowing me to call my claim agent to be particularly sure on what was going to be covered or not under this unique situation. He allowed me to ask him the needed questions necessary to make the proper decision on what to do. He was very informative to me to educate me on the basement based on his expertise. As a teacher, I greatly appreciated learning from him. Josh, through spending this quality time discussing my situation, also alleviated additional stresses to the situation even I didn't even expect to happen. So I was more than pleased with our interpersonal communication. Then to top it off, Josh did great work in cleaning/disinfecting/sanitizing my basement. If I had to got through this, I'm glad it was Josh that was destined to take care of my basement. Thank you Josh!!!"
Ryan Hunter Omaha, NE
Very Prompt
"Very prompt and explained the process well."
M.S. Fremont, NE
Very Knowledgeable
"Very efficient , very friendly, very knowledgeable, Jesus was very good and explained what he was doing if asked."
T.L. Elkhorn,
Were Professional And Kind
"Both the technician and manager were professional and kind."
M.F. Bellevue, NE
Quick Response
"Quick response, friendly"
C.L. Omaha, NE
Very Helpful
"Quick response. Very helpful and professional"
G.W. Omaha, NE
Professional Representation
"Very thorough and professional representation."
K.M.H. Papillion, NE
They Were At Our Home Quickly
"They were at our home quickly and did a great job! Knowledgeable and friendly.
"
R.M. Manley, NE
Everything Got Taken Care Of
"That everything got taken care of very quickly!"
A.V. Sidney, IA
Did A Great Job
"You did a great job and cleaned everything up."
K.A.R.D.F. Omaha, NE
Excellent In Building Rapport
"Your employees that came to our house were great! We had Khouaneng Lor and Jesus mitigate our water loss. Mr. Lor did a very good job, but Jesus is a "Rock Star" when it comes to customer service. He is excellent in building rapport, keeping us up to date when he would arrive to our house, what he was going to do that day, etc. Jesus is a BIG asset to your company. He WOWED us every time he came out."
Steve & Karen Couch Omaha, NE
Get The Job Done Properly
"Friendly staff and don't appear to cut corners and get the job done properly."
L.C.R.A. Papillion, NE
Taken Care Of
"It was taken care of for me without me having to be on sight."
D.S. Omaha, NE
Knew What They Were Doing
"The service people were courteous and knew what they were doing. I thank them for their prompt and great service."
R.G. Plattsmouth,
Prompt Service
"Prompt service and friendly representatives."
Camille Moten Omaha, NE
Very Polite
"Very polite, cons ientious workers."
P.P. Hastings, IA
Great job!
"The workers were very courteous and appeared to know their job very well Jesus was a good Team leader with Jesse and Sergei. He kept me advised of times he would be at the house, and was very prompt. Great job!"
R.C. Council Bluffs, IA
Job Well Done
"The techs were very knowledgeable and kept me informed of the process. They called every morning to let me know when they would be here. I really appreciated their very caring approach. Job well done"
Carol Job Omaha, NE
Outstanding Job
"Ms.Powers and her crew did a outstanding job. I call Ms. Powers my "lady with the answers" she continues to provide me with her assistance and knowledge thru emails and phone conversations. She has truly helped me during this most stressful time."
R.D. Omaha, NE
Explained It So I Could Understand
"They came when they said. All were very knowledgeable about what had to be done, and explained it so I could understand. The gentleman were also very polite. I would recommend them to anyone!!"
J.M. Omaha,
Very Thorough On His Inspection
"The person was very thorough on his inspection. Identified the problem and sent his information to the insurance company so they could decide what they will Do to settle the issue"
D.C. Omaha, NE
Their Crew Are The Best
"Efficient, courteous, employees. Lor, Ryan,Steve and their crew are the best!!"
Craig & Kathleen Anderson Omaha,
The Cleaning Job Was Great
"Lor was in charge of the clean up crew, he was returned my call and was very helpful. The cleaning job was great."
A.M. Omaha, NE
Highly Recommend
"The team was great. They checked in daily and they always had a smile and a fantastic attitude. I hope we never have to use the service again, but if we have another water issue with standing water or water come through the roof, we will be calling them. Highly recommend."
M.P. Bellevue,
The Employees Were Prompt
"The employees were prompt professional."
J.B. Omaha,
Job Well Done
"They were on time and on the work ASAP. Job well done. 16 machines running for five days a bit much but necessary. Give the client a set of ears plugs."
P.J.T. Omaha, NE
Professional And Efficient
"Jake and his team were professional and efficient. Jake kept me informed of every step of the process. He even referred me to a company that could fix the repairs. It was a nice touch when him and his team came by and met up with the next company to go over what had to be done in the next stage. Jake was kind and very helpful throughout the process of contacting my insurance company and being that connector for the adjuster and the company who will complete the repairs."
A.B. Omaha, NE
Your Guys Were Stellar
"Your guys were stellar with their costomer service. Very efficient and great personality."
Anthony Arndt Omaha,
Prompt And Thorough
"Jake and his team were prompt and thorough! They were very helpful and understanding! They explained everything they were doing. I would Highly Reccommend ServiceMaster to everyone!"
Linda Bogatz Valley, NE
Very professional!
"Jake and his team were great! Very professional!"
K.R.W. Papillion, NE
Great To Work With
"Jesus and Dave were great to work with. Very professional, friendly and got the job done."
Ann Stergiou Bennington, NE
We Are Very Happy
"We were out of town when a pipe broke in the basement. Service Master was able to work with us via long distance to get the job done. We received updates, photos etc. We are very happy, especially with our project manager Rob."
Kay Dalstrom Omaha, NE
Friendly Workers
"Friendly workers, quick turn around time"
M.D. Omaha, NE
Took Care Of My Family
"Loved the way the team came in and took care of my family."
Denice Sartor Bellevue, NE
Very Clean
"Very clean and professional."
J.R. Waterloo, NE
Efficiency!
"Efficiency! Fast, took a huge load off of me!"
Kathy Dvorak Omaha, NE
Friendly And Respectful
"Quick, effective, made it here 2 hours after my call after 5pm. Friendly and respectful."
Z.S. Council Bluffs, IA
The Guys Were There Right Away
"The guys were there right away. Very cordial and they explained everything that was going to be done."
Curt Ueckert Omaha, NE
Fast And Prompt
"Fast and prompt courteous service fine detail for quality"
Robert George La Vista, NE
Clean The Steps
"I still need someone to clean the steps and carpet due to the water damage"
T.L.A.T.L. Nebraska City, NE
Amazing!!
"Rob Doucette and his team are amazing!! Rob went above an beyond in helping me with cleanup and working with my insurance. He has been the only contractor I’ve worked with who called me to check how I was doing. When I called for service he had staff over within the next few days. Through the mess my house is currently in, Rob has mad my life much easier! All of the staff that came to the house were polite and professional. They took great strides to be respectful of our home, belongings, and pets! They did an excellent job cleaning up the mess and organizing our belongings for future construction. I would recommend Service Master of Sarpy County to anyone! Thank you Rob and team!! Julie and Nick Babcock"
Nicholas Babcock Fremont, NE
Great company to work with! Prompt, efficient, and very knowledgeable
"Great company to work with! Prompt, efficient, and very knowledgeable"
Steve D.
That kind of iced the cake even more and sealed the deal too!
"I wanted to point something out today! Not that it should go any other way, but Chris found a was of money at the fire and returned it directly to the customer she had forgotten about it and was stunned by our honesty and care. She told me to be sure to tell you that. That kind of iced the cake even more and sealed the deal too!"
C. Yeomann
