ServiceMaster Brands, one of the largest cleaning and disinfecting service providers in North America, offers 90 years of proven experience through a network of more than 2,200 small businesses.
Disinfection and cleaning services are core ServiceMaster Brand capabilities, and the company has already performed thousands of COVID-19 related services across hundreds of healthcare facilities, schools, businesses, and homes, that are directly related to the current COVID-19 pandemic. ServiceMaster Restore and ServiceMaster Clean franchisees are working to protect their customers, employees, and communities and help them adjust to the shifting landscape by focusing on the following:
Customer Safety and Service Needs (Healthcare Facilities, Schools, Businesses, and Homes)
- Prioritizing the needs of healthcare facilities and healthcare workers
- Providing services, including pre-contamination protocols, post-contamination protocols, and deep cleaning protocols with a focus on high-touch points and other sensitive areas in customer environments
- Performing enhanced customer service protocols, based on customer preferences and/or regulatory requirements, to minimize person-to-person interactions
- Assisting essential businesses to stay open, and helping other businesses safely return to work, through deep cleaning protocols and services that help prevent the spread of COVID-19
- Deploying the 24-hour emergency response capabilities of ServiceMaster Restore
- Monitoring information from the World Health Organization, the Center for Disease Control (CDC), and relevant local and state agencies, to adopt practices and protocols to continue to meet the needs of employees and customers
- Leveraging the ServiceMaster network, capable of a one-hour response within 98 percent of the United States home and businesses population
- Leveraging 90 years of experience in cleaning and disinfecting businesses and homes to protect customers
Employee Safety
- Increasing training, testing, and educational opportunities for employees of the network, including certifications in the use of personal protective equipment (PPE) and the adoption of social distancing
- Offering updated health and safety protocols to prioritize hygienic safety, based on guidance from the CDC to minimize the spread of the coronavirus
- Ensuring adherence to strict health and safety protocols, including limiting employee-to-employee in-person interaction (for example, by enforcing ‘stay at home’ orders for ill/ exposed employees) and increasing disinfection frequency for tools and materials
Resilience in Communities
- ServiceMaster Restore, ServiceMaster Clean, and Merry Maids are holding regular virtual training sessions to ensure expertise leveraged across the field in response to COVID-19
- The company’s experts are working closely with customers to respond to exposure events and deliver uninterrupted services in a timely matter
“AS ONE OF THE LARGEST AND MOST EXPERIENCED CLEANING AND DISINFECTION SERVICE PROVIDERS IN THE WORLD, WE ARE CERTIFIED AND TRAINED FOR MOMENTS SUCH AS THIS,” – ASTER ANGAGAW, PRESIDENT OF SERVICEMASTER BRANDS.
