"Service Master Lives Up to it's Name On All Counts!"
"We recently had Service Master of Bel Air help us deal with a potential mold problem associated with a water damaged wall in our home. My wife and I could not have been happier with the quality of Service Master of Bel Air's team estimators [Jeremy] and technicians [Drew, Ray, and Dom] and the work that they performed at our home. The work was done quickly, professionally, and to a very high standard of performance. The people were courteous, friendly, and very hard working. We will definitely use and recommend Service Master of Bel Air in the future. Kudos to the team, and keep doing what you are doing!"
Brian Dietz Baltimore, MD
Excellent Experience
"We had a recent house fire and had smoke and water damage due to this. It was something you never expect to experience especially right after the holidays. ServiceMaster has been so helpful in this time in our lives. From making sure we understand everything we need to do, keeping our insurance adjuster updated to just answering any questions we have.
The crew who has been working on our house is phenomenal, Hope K. And Earl C. are so professional and very caring. They have been excellent and so understanding at how this is just a very emotional time for our family. They are willing to answer any and all questions, take time to go over things they may have already answered and just having a very caring attitude during this whole process. We have been blessed to have them as our team!"
MARY B. Bel Air, MD
"We had a water problem that came from an upstairs bathroom. The water came through our ceiling and was pouring out of our kitchen fan. After reaching out to our home owners insurance, we were given Service Masters information to call and help us out. The technician (Mike) came in and took charge and explained everything he was doing. We were lucky that it only two days of the fans running and the dehumidifier to get us dried out. Thank you Service Master."
"The workers knew what they were doing, had the issue resolved as quick as possible, and were super kind to deal with during what was a stressful time as a home owner. Their demeanor helped to ease our minds."
Mary M. Baltimore, MD
Responsive
"ServiceMaster of Bel Air was extremely responsive and professional. They responded to our call for flood clean up on SUPER BOWL SUNDAY! Wesley, Brendon, Michael, and the rest of the crew were extremely helpful in getting all of our questions answered as we navigated the water mitigation, asbestos removal, and pack out. They coordinated directly with our insurance company and contractor to make things easier on us while keeping us in the loop the entire time. 10/10 recommend!"
Kelly M. Towson, MD
GREAT!!
"The ServiceMaster Belair Team were GREAT :) Especially Hope + Kathy, their kindness made my difficult situation more bearable. Greatly appreciated."
Kathy A. Parkton, MD
"Dom and Kevin (Walter) were the best! They made the situation better. They were knowledgeable and did the job right. They were great with my dogs too which is always a plus!! I hope I don’t need their services again but iif I do they will be my first choice."
The best! Catonsville, MD
"Great experience! Wesley's crew was amazing. Thanks for being there in our time of need!"
Alice Averitt-Sanzone Baltimore, MD
"The restoration crew was amazing! Kevin and Barod are the best!!! They were so thorough, professional, friendly and detailed in the cleanup. My basement smells amazing, better than it did before the sewage backup. The crew took pictures of everything that was damaged. They carefully discarded anything that was contaminated and even used my basement access to avoid bringing the debris through my home! It was such a pleasure to use your services."
Carrie J. Baltimore, MD
Professional and Respectful
"James arrived punctually; finished in his estimated timeframe. He re explained the plan and showed us the work when completed. He also explained and showed us how the water traveled from the sump pump to the damaged area. James cleaned up the drywall mess thoroughly. James represented ServiceMaster in a very professional and respectful manner."
Lisa M. Baltimore, MD
Top notch service!
"Service Master Restore helped us mitigate a partially flooded basement. They came out right away and were extremely knowledgeable about what needed to be done and what didn’t, due to the fact that my husband did some clean up already. They didn’t try to upsell us on anything that we didn’t need, but they thoroughly cleaned up what was left to be cleaned, dried, and disposed of! The office staff was super helpful in helping us navigate through what we should do or not do depending on whether we wanted to go through our insurance or not. The whole company was fantastic to work with and we will definitely use them again if we need to!"
Maureen Forest Hill, MD
Excellence
"I would like to take a moment and recognize your team for the operational excellence and care they showed during a very stressful time in my mother’s life. My wife and I live over 250 miles away from my mother in CT. We decided to take a vacation and spend some quality time with her. Unfortunately, the first day we arrived, tornado producing storms came through the area which resulted in over 5 inches of rainfall in an hour! That evening, my mother’s sump pump failed and needless to say, the basement was full of water. We contacted her insurance company and they recommended ServiceMaster for support. The team, which consisted of Walter L. , Barod Y., Kathy V., Chrissy H. and Sarah R., was fantastic from the start. They not only addressed the issues but they showed a tremendous amount of care during the entire process. I’ll never forget the comment Walter made at the beginning when he stated he would treat my mother as his own! What differentiates a great company from a good company is the level of care they show to their people and their customers. Again, I greatly appreciate the care and operational excellence your team demonstrated during this time."
Archer B. Aberdeen, MD
