Discover ServiceMaster: Premier Restoration Services in Azusa, CA
Who is ServiceMaster and what exactly do you do? This question is often asked of me in social settings after the question, “So, where do you work?” Usually I say, “It’s a restoration company” but it is so much more than that and even sometimes our regular customers are not aware of who we really are. So just for fun today, I am going to introduce ServiceMaster of Albuquerque & West Mesal.
ServiceMaster's Legacy: Over 50 Years of Excellence
ServiceMaster as a worldwide company is over 50 years old. It has grown from one man’s vision with a moth proofing business to being an umbrella for several International franchises such as ServiceMaster Restore, and Merry Maids. Mr. Marion Wade had a strong personal faith and a desire to honor God in all he did, which is where the name came from – ‘In Service of the Master”. The underlying mission statement beneath the core values of the company is to Honor God in all that we do.
Meet Todd Russell: The Driving Force Behind ServiceMaster in Azusa
ServiceMaster of Albuquerque & West Mesa is owned and operated by Todd Russell. He started out with just a handful of employees in 1978 as T.A Russell Construction, growing now to over 75 technicians and administration staff. With offices based out of Azusa in California, as well as Albuquerque, New Mexico and Lake Havasu City, Arizona. We are a fully licensed general contractor in the states of California and New Mexico. We provide carpet cleaning, floor finishing, dryer vent and furnace cleaning among our main services such as water damage mitigation, mold remediation, and smoke/odor mitigation.
Quality Assurance: Our Commitment to Excellence in Restoration
One of the tools that we use for measuring a great job is doing regular supervisory inspections. This allows us to catch any misses before it becomes a grievance for the client, but it is also a tool for our technicians to know the areas that they are succeeding and what needs to improve. Inspections are done on a monthly, and in some cases weekly, basis with a target of maintaining a 90% overall quality rating. This tool helps the employee to develop in skill level, as well as delighting our customer. The inspections are based on our task schedules so that we are ensuring that we keep a standard of excellence with our customers.
Effective Communication: The Key to Our Customer Service Success
Communication is one of our favorite words. Communication helps to avoid error, and resolve problems. One of our goals is to simplify and improve the quality of our customers’ lives. By keeping open lines of communication, we are able to promote teamwork and provide a positive workplace. Our staff use a messaging program available on the computers as well as any smartphone, so that even though they are sometimes working alone, information can be relayed and given. We also have an emergency on-call number so that the technicians can reach a supervisor immediately if necessary. For customers, each technician will leave their name and cell phone number for any questions or concerns that are handled with a sense of urgency.
Professionalism and Integrity: The Hallmarks of Our Service
Professionalism is of utmost importance. You will find our technicians in a uniform of bright blue and proudly wearing a security badge. They work with a smile and love to find ways to provide quality to the customer. Consistent feedback, both constructive and positive, along with regular staff reviews promotes a healthy work environment and growth within the company. We pride ourselves for being a company with integrity and honesty. The cleaning system and call-back program for tech work ensures that we don’t cut corners and we guarantee that we will do our best.
Contact ServiceMaster Today for Trusted Restoration Services
Local Expertise: Serving Azusa and Surrounding Communities
At ServiceMaster in Azusa, CA, we understand the unique challenges that our local community faces. Nestled in the San Gabriel Valley, Azusa is prone to specific environmental issues such as seasonal wildfires and occasional flooding. Our team is well-versed in addressing these local concerns, ensuring that your home or business is restored to its original condition swiftly and efficiently.
We are proud to be part of the Azusa community, working alongside local government entities like the Azusa City Council and the Azusa Police Department to stay informed about any local emergencies or regulations that may impact our services. While we are not officially partnered with these entities, we respect and acknowledge their role in maintaining the safety and well-being of our community.
Common Pain Points
One of the common pain points for residents in Azusa is dealing with the aftermath of water damage, especially during the rainy season. Our water damage mitigation services are designed to address these issues promptly, preventing further damage and mold growth. We also offer mold remediation services, which are crucial given the humid conditions that can prevail in the area.
Our familiarity with Azusa and its surrounding areas, including Glendora and Duarte, allows us to provide personalized service that meets the specific needs of our local customers. Whether you're dealing with smoke damage from nearby wildfires or need routine carpet cleaning, our team is here to help. We know the area, the challenges, and how to provide the best solutions for our community.
