about us
We're Ready To help You 24/7!
When a disaster strikes your property in Lexington, who is there to fix the damage and get you back into your home? ServiceMaster Restore Lexington is. We are a local franchise of the ServiceMaster brand, which was founded by Marion E. Wade, a former minor league baseball player, in 1929. Since then, ServiceMaster has stood by its word and its customers. Now, we have all the ease of use and friendliness of a local restoration service, and a national network to fall back on to make sure we can fix your estate quickly and precisely.
As a local branch, we focus on the needs of the community we know and love. All of our employees live and work right here in Lexington, Kentucky. No matter if it’s a burst pipe that impacts one home or a natural disaster that hits us all, we’re ready to answer your call and get Lexington back to normal as soon as possible. That’s why we work harder to put our neighborhood back together when the worst happens.
We will take you from the crisis to the resolution by:
- Using local knowledge combined with vast resources and expertise to create accurate solutions quickly
- Providing a team of Lexington’s best that work like a well oiled machine to work through assessment, mitigation and restoration
- Leveraging our more than 65 years of experience on both a national and local level
- Anticipating and navigating the unknown to confidently bring you and your property back to normal
We Partner With Insurance Providers
At ServiceMaster Restore, we understand the need for things to move smoothly. Our team at ServiceMaster Restore Lexington have agreements with some of the largest property insurers in the United States to help you get a resolution to major damage from fire and water quickly. Our national claims management department provides industry-leading services to help make the process as smooth as possible for both the homeowner and the insurer.
We've Got The Data To Back Us Up
ServiceMaster Restore currently has:
- More than 1,900 locations throughout the United States
- Additional locations in 14 countries around the world
- Over $1 billion in annual customer revenue
- One of the highest customer satisfaction scores in the industry
- Over 65 years of cleaning and restoration experience
- An amazing Lexington team ready to go the moment you contact us
We're The Best In Our Class
With over 7 decades of experience, our expertly trained staff has the proven guidance and expertise to remediate a wide range of disaster restoration scenarios. The standards we’ve established are now the industry standard.
We understand how Lexington flash floods, how fires break out, and how to get help to you quickly. Even if a hurricane made its way all the way up to Kentucky, our professionals are trained in every catastrophe situation to get the job done right.
Developing Superior Industry Standards
Established in 1991, the ServiceMaster Restore Quality Restoration Vendor (QRV) Network is an internal standards program that we developed to provide superior standards to the industry. Our program has now evolved into industry-accepted and expected best practices, as referred to in Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
ServiceMaster Restore closely monitors all members of the QRV network to ensure complete adherence to the following requirements. ServiceMaster Restore Lexington adheres to each of these requirements:
- Demonstrates the ability to deliver every aspect of the ServiceMaster Restore service guarantees, including accessibility, response time, communications capabilities, quality results and conscientious safety controls
- Employs integrity in estimating and billing practices
- Completes and maintains ongoing employee training programs that keep ServiceMaster Restore on the cutting edge of effective restoration techniques, products and technologies
- Uses the proven ServiceMaster Restore equipment, processes and products
- Performs all services in compliance with ServiceMaster Restore specifications
- Meets or exceeds the ServiceMaster Restore requirements for General Liability Insurance and Workers’ Compensation Insurance
- Resolves customer service issues swiftly and professionally
- Commits to the ServiceMaster Restore principles of environmental stewardship
A ServiceMaster company
ServiceMaster Restore is among the ServiceMaster family of brands that provide residential and commercial services, including termite and pest control, home service contracts, furniture repair, home inspections, residential and commercial cleaning, and disaster restoration. These services are provided through a network of company-owned and franchised service centers and business units, operating under the following brands:
- AmeriSpec®: Home inspection Services
- Furniture Medic®: Furniture repair and restoration services
- Merry Maids®: Residential cleaning services
- Terminix®: Termite and pest control
- ServiceMaster Clean®: Residential and commercial cleaning services
- ServiceMaster Restore®: Residential and commercial disaster restoration services
We've Got The Plan, You Just Have to Call!
- We’re right here in Lexington ready to restore your home or place of business to perfect working order.
- Our trained and well-equipped experts respond to your emergency needs, 24/7/365.
- With you as our priority, we’ll give you the advice that only Lexington locals can give.
When disaster strikes, every minute that goes by makes the problem worse. Don’t delay.
