Customer Service in Owings Mills, MD
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The Erie Project Adjuster came today. I anticipate that we will hear something from then very soon. Thank you very much and everyone that came into my home from your company were simply great! Bryan's assistance to me on Thursday night was invaluable! You have a great employee in him as not only was he knowledgeable, he was kind, extremely helpful and very respectful. I give everybody who came into my home from your company a 10! You as well, Linda and thank you again for everything.
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Ingrid H. Owings Mills, MD
Water Damage Restoration in Windsor Mills, MD
"On April 6, 2017 my basement was flooded and I was devastated. I contacted my homeowners insurance and they directed me to your company, Service Masters who arrived at 8:30 and worked practically all night to secure the affected area. I would like to formally commend Shawnte, Fred, Jacob, and Seth who came to my home and did an impeccable job of discarding the saturated carpet, bringing in the humidifiers, packing up my entire basement and checking back on me and my residence until the job was completed. The team was courteous, polite and very conscientious. If ever someone needs your company, I would be the first to refer Service Masters because your company really gets the job DONE."
L.A. Windsor Mills, MD
Water Removal in Baltimore, MD
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The technician I worked with, was very professional and I was satisfied with his work.
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Rosalyn W. Baltimore, MD
Restoration Services in Baltimore, MD
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The associate explained everything they were going to in detail in a language that I could understand. They were on time.
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Belenda W. Baltimore, MD
Restoration & Cleaning Services in Bowie, MD
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The guys were very professional! They did a great job!
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C.P Bowie, MD
Restoration & Cleaning Services in Baltimore, MD
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They answered the call for assistance very fast and they did a great job on the clean up I was very pleased.
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A.T.D Baltimore, MD
Restoration Services in Baltimore, MD
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Quick response & communication.
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P.D.L. Baltimore, MD
Sewer Back Up Cleaning in Baltimore, MD
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I felt Service Master was very thorough in handling the clean-up of my house after a sewer back-up. Everyone was very nice and helpful, down-to-earth, prompt and courteous. I would use them again.
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Kameron B. Baltimore, MD
Disaster Restoration in Bel Air, MD
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Quick and very responsive.
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J.D. Bel Air, MD
Restoration Services in Baltimore, MD
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ANSWERING all questions, cleaning up on time and calling informing me of everything.
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S.J. Bal, MD
Restoration Services in Baltimore, MD
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The gentlemen working on my house were most professional, earnest, and polite. I trust their judgment.
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Ann R. Baltimore, MD
Restoration Services in Baltimore, MD
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Crew was professional and answered all my questions. I would recommend ServiceMaster to all my family.
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T.A. Baltimore, MD
Restoration Services in Baltimore, MD
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Timely response for the repairs and the communications was great!
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SFC Charles S. Baltimore, MD
Restoration Services in Towson, MD
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Fast, timely service with helpful representatives.
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P.D.C. Towson, MD
Restoration Services in Glen Burnie, MD
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The promptness! Being on the job when they say they'll be there, the workers were very polite and informative through out the process, and easy to understand and get along with. I would say a remarkable job and well done. Many thanks for good workers who are really needed.
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N.G. Annapolis, MD
Restoration Services in Towson, MD
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Fred, Linda and Bryan were fantastic!
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C.P. Towson, MD
Restoration Services in Baltimore, MD
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The employees are so nice and friendly. Explained everything to me in detail and we're very thorough in completing the job.
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D.B. Baltimore, MD
Restoration Services in Baltimore, MD
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Very professional and helpful.
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S.H. Baltimore, MD
Restoration Services in Baltimore, MD
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Good communication. All techs seemed knowledgeable and professional. All techs did well cleaning up after themselves. Majority of contractors do poor job cleaning up before leaving but not ServiceMaster.
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J.S. Baltimore, MD
Restoration Services in Parkville, MD
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On time and knowledgeable.
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Kevin & Dawn H. Baltimore, MD
Disaster Restoration Services in Baltimore, MD
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Sarah and Omar made us feel calm, and gave us confidence that our home would be cleaned; from the walls to our picture frames and everything in between. I love that they cleaned our air ducts so we don't have to worry about the chemicals circulating with our heat and air conditioning. They have called us several times throughout the process to make sure we are happy with their progress, and to ask if there is anything else they can do/clean.
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Carpet Replacement in Rosedale, MD
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What I liked about your company was that you didn't just come in here and rip up my carpet and go, you made sure I was happy with the work performed.
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E.F. Rosedale, MD
Restoration Services in Baltimore, MD
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Communication was impeccable. Service was quick and efficient and the customer service to make sure I was satisfied was great. I'm very pleased with my experience here.
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C.F.D.P. Baltimore, MD
Flood Damage Cleanup in Mount Airy, MD
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Our service reps Marlon and Chris were outstanding. A flood in your home is a devastating experience, but having a service that could come in and immediately take care of every detail from initial clean up and abatement to the finishing touches of putting furniture right back where it belonged was amazing. Even better, they worked directly with my insurer (USAA) and were able to seamlessly coordinate to make sure that everything was taken care of, without my need to broker any details. As awful as our flood was, the aftermath was worry free!
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Chris F. Mount Airy, MD
Basement Flood Clean Up & Restoration in Baltimore, MD
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My experiences was excellent because the gentlemen handled my belongings with care, sanitized my basement and it left it smelling great for many days. I am very happy that I do not have to smell sewage or mildew in my basement anymore. I love how my items were packed neatly in boxes and labeled appropriately. Lastly, I Love how they tidy up my basement neatly by removing damage item effectively and organized my belongings in the basement, so I can walk around my basement freely without tripping over anything. Thanks again, for the wonderful experiences with your company and your employees worked very hard and diligently, so their assignment can be completed in a timely matter.
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Kimberly R. Baltimore, MD
Damage Restoration Services in Columbia, MD
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I appreciate their prompt response to the initial service call.
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C.A.I. Columbia, MD
Damage Restoration Services in Baltimore, MD
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I like everything --- service was excellent; technicians were knowledgeable, thorough, courteous; the company has been very responsive. We are extremely satisfied.
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C.J.R. Baltimore, MD
Water Damage Mitigation in Bethesda, MD
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The Water Mitigation service was awesome.
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Terri B. Bethesda, MD
Damage Restoration Services in Baltimore, MD
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I like your quick responsiveness and the way that you explain what you are about to do.
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O.R. Baltimore, MD
Damage Restoration Services in Baltimore, MD
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They walked me through the process, and made me feel better about my home.
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Fred C. Baltimore, MD
Damage Restoration Services in Baltimore, MD
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Timely and reasonably efficient.
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H.C. Baltimore, MD
Disaster Restoration in Baltimore, MD
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Communication with the in-field workers and the office staff was clear and everything was accurately described/explained. The work was performed in a timely and precise manner.
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Kevin Baltimore, MD
Damage Restoration Services in Baltimore, MD
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Great and friendly service, promptness and great work done.
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A.S. Baltimore, MD
Damage Restoration and Home Reconstruction in Baltimore, MD
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The personnel was very professional and motivated, they work hard to do their job. The company have really send a five star crew too me to get my home restored properly, which I appreciate very much. Also they all have great people skill. I do and I would recommend ServiceMaster By Singer. Thank you!!
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Thomas B. Baltimore, MD
Damage Restoration Services in Towson, MD
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Very prompt, courteous, professional and proficient.
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J.H. Towson, MD
Damage Restoration Services in Catonsville, MD
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The friendly manner of the personnel at the office and site
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J.B. Catonsville, MD
Damage Restoration Services in Glen Burnie, MD
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The service guy who came to my house was really nice and professional. His work and clean up was excellent for someone doing this job by himself. Very pleased. He worked hard!!
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R.W. Glen Burnie, MD
Disaster Restoration in Baltimore, MD
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Communication with the in-field workers and the office staff was clear and everything was accurately described/explained. The work was performed in a timely and precise manner.
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Kevin & Jane K. Baltimore, MD
Disaster Restoration in Catonsville, MD
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Quick response, communication daily and follow up to check on status of wetness.
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Susan Catonsville, MD
Water Mitigation, Packout, and Home Interior Repairs in Catonsville, MD
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We like that you all handle everything. We didn't have to deal with different companies to do different things. Plus everyone was so friendly and helpful.
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Robert P. Catonsville, MD
Water Damage Mitigation & Restoration in Montgomery Village, MD
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Both Jason and Jay who came to my home listened to my concerns and how it all started. I showed each service tech the areas that were affected by the leak in the upstairs bathroom caused by a pinhole in the supply hoses. Jason, who came out first advised that a larger hole needed to be made in the kitchen ceiling to allow the space between the flooring to dry and to allow the dehumidifier to do its job. When Jay came out, he measured the areas again, and checked to see if the ceiling and surrounding walls were dry. They were, thank goodness. Jay provided much-needed information with respect to the water leak and suggested how I should go about replacing the drywall in the kitchen ceiling and following up with an electrician. He said these were optional choices. Both techs were professional and informative. Jason provided a pamphlet on the other services that are offered by ServiceMaster. I would highly recommend this company again.
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Ruth D. Montgomery Village, MD
Water Damage Mitigation & Restoration in Middle River, MD
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The associate (Bryan) that handled my disaster was very knowledgeable, prompt, treated my house with respect, and worked with my schedule. This company is one I was glad my insurance company worked with. If I ever have to use a company again, I'll make sure it's this one.
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Courtney C. Middle River, MD
Water Damage Mitigation & Restoration in Pasadena, MD
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Prompt service. Knowledgeable, friendly serviceman (Jason), excellent customer service (Linda). They worked to ease my concerns and went above & beyond to ensure my insurance provider and myself were informed along the way. I would highly recommend ServiceMaster by Singer to my friends and family. However, I hope none of them need to call! lol Thank you so much, Jason & Linda.
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Nancy H. Pasadena, MD
Water Damage Mitigation & Restoration, Content Packing, and Structural Repairs in Essex, MD
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Recently the 2nd floor of our home had caught on fire. Saturday morning your pros came to our home. They came to clean up the fire debris and inventoried our stuff to pack up and store. They are compassionate and caring people. They walked us thru every phase of what they were going to do. Every single item was taken with such care. Truly, truly, wonderful.
By the time they were finished, we were worry and stress-free. Please commend the following people for their gracious and hard work thru our home: Kimberly Wells, Marge Hunter (The Best), Alisa Collison, Chontel Johnson, Brandon Wiggins, Seth Stern, and Brian Phillips.
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Stephen & Barbara Essex, MD
Restoration Services in Owings Mills, MD
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I liked their professionalism.
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Peter O. Owings Mills, MD
Disaster Restoration in Baltimore, MD
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Very customer oriented and friendly.
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Larry Baltimore, MD
Just a note
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Just a note of appreciation for your kindness in dealing with the multiple problems that are ongoing with my Condo. You restored my faith in humanity with your excellent customer service and trying to resolve some issues regarding delays now making costs mine and not insurance.
This has been a long and difficult task living with so little, confined by disability to one hotel room since Easter. It has felt like a dysfunctional situation with a few uncaring contacts; one began to worry about being an elderly person someone was enjoying pulling off a fraudulent scam. Believe me, I have had some fraud issues in recent years not of my doing. I wouldn't wish that on anyone.
Have a good day and keep on making a difference for your customers. That philosophy was the driving force during my 30 years of teaching and many part-time Manpower jobs. Excellence is often missing these days.
Again, my appreciation for your sincerity and immediate delving into clarifying some issues.
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Alison Glen Burnie, MD
