Fire Damage Restoration

Frequently Asked Questions

How long will the restoration process take?

Because there are many variables and many services involved in commercial and residential fire restoration, it is difficult to predict exactly how long the complete restoration will take. Consult with technician on the estimated dates and phases of your restoration project.

Can I clean it myself?

We suggest that you do not attempt any “do-it-yourself” cleaning methods without consulting us. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by an experienced, trained ServiceMaster By Singer technicians give you the best chance for complete restoration of your belongings.

What are some safety concerns?

At ServiceMaster By Singer, occupant and worker safety is our top priority. During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation of safe operation. Electrical power may be turned off and kept off until evaluation by a licensed electrician.

Can I turn on my heating and air conditioning unit?

We recommend that you do not turn on your furnace or air conditioning unit without clearance from an HVAC contractor.

What items do I keep in my possession?

• Cash
• Medications
• Valuable Jewelry
• Checkbooks
• Personal Documents
• Valuable Paintings
• Flammables
• Pets
• Weapons/Ammunition
• Gasoline Cans
• Stamp/Coin Collections

How do I keep track of non-restorable items?

We recommend you make a list of items (including food items) deemed non-restorable. Use a format like the sample below, or obtain a similar form from your insurance company. Make a copy for your insurance company and keep one for yourself.